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Google WiFi

GonzalezG
Community Member

i am trying to setup the router i am getting error "Something went wrong" "Looks like we lost contact with your Wifi point, Please ensure that WI-Fi and Bluetooth are still enabled, and try setup again"

Any Idea? Was working for like a year and just did factory reset and getting error. Thank You

5 REPLIES 5

scottawhitney
Community Member

I am getting the same error

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your Google WiFi. I'd love to know more about this, and I have a few questions:

  • What is the light status of your Google WiFi router?
  • What is the operating system of your setup device?

Looking forward to your response.

 

Thanks,

Edward

Jeff
Community Specialist
Community Specialist

Hi, everyone.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks