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Google Wifi Connectivity Issue

Eurochin
Community Member

I have the Google wifi which is 5ghbs only and I recently bought a Mi Robot Vacuum cleaner which only works with 2.4ghbs. How do I change the wifi settings to 2.4g hdb?

Thanks

1 Recommended Answer

AbigailF
Community Specialist
Community Specialist

Hi everyone,

@RXShorty, appreciate your helpful response.
@Eurochin, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?
@CD2, thanks for posting ― let's see what's going on.

The Google Wifi point(s) uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or OnHub attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.

Give these steps a whirl:

Create a hotspot with a mobile phone. However, 2 mobile phones are required:

Use the first device to create a hotspot (mobile phone).

How to set up a mobile hotspot:


Android

Go to Settings.

Tap the Network & internet option.

Select Hotspot & tethering.

Tap on Wi-Fi hotspot.

Set up the hotspot name and password the same as the primary network.

Choose the AP Band > 2.4 GHz band > Apply.

iOS

Go to Settings.

Tap on Cellular. Tap the slider to turn Cellular Data on.

Under Cellular, tap the slider to turn Personal Hotspot on.

Tap the slider next to Allow Others to Join.

Set up the hotspot name password the same as the primary network.

To change the hotspot password, under Personal Hotspot Wi-Fi Password.

To change the hotspot name, go to Settings > General > About > Name.

Use the second device to connect to the mobile hotspot.

Disconnect all of the Google Wifi or Nest Wifi points from the power outlet.

Connect the device to the 2.4 GHz band of the hotspot with the same SSID and password of the current network (case sensitive).

Once connected to the hotspot, plug in your primary Google Wifi point or the Nest Wifi router.

Turn off the hotspot and check if the device automatically connects to the Google Wifi network.

Let us know how it goes.


Best,

Abi

View Recommended Answer in original post

12 REPLIES 12

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Eurochin

The Google Wifi provides a 2.4GHz and 5GHz WiFi by default.
Both have the same SSID. 😊

Are you not able to connect the Mi Robot Vacuum cleaner to your WiFi?

Sammyf
Community Member

I actually have this same problem and it will not connect if it’s on default like that it’s has to specifically be 2.4GHz 😩 it’s my hot tub heater I’m trying to connect to

Hi thanks for the reply.

Yes I am unable to connect the Vacuum Robot to the wifi.
I think it needs to be 2.4 GHz only.

sam8599
Community Member

I had the same issue with my Roborock and MyQ garage opener being on 2.4Ghz. Workaround was to disable “160 MHz … “ under advance settings, connect and then enable back

Eurochin
Community Member

Thanks for the reply.

I’ll try that.

CD2
Community Member

I'm trying to connect a Gateway G2 for door locks and it won't find the 2.4 G only the 5G. how do I get it to find the 2.4G or where do I find settings to set up the 2.4 G?

AbigailF
Community Specialist
Community Specialist

Hi everyone,

@RXShorty, appreciate your helpful response.
@Eurochin, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?
@CD2, thanks for posting ― let's see what's going on.

The Google Wifi point(s) uses the same name for both the 2.4 GHz and 5 GHz band networks. This means that the Wi-Fi network uses both radio bands. But keep in mind: while both bands can be used, the personal devices (a smartphone, tablet, laptop, etc.) will connect to only one radio band at any given time. Nest Wifi, Google Wifi, or OnHub attempts to select the band that will deliver the best performance for your device. Currently there is no option to manually disable either of the bands or to connect to them separately.

Give these steps a whirl:

Create a hotspot with a mobile phone. However, 2 mobile phones are required:

Use the first device to create a hotspot (mobile phone).

How to set up a mobile hotspot:


Android

Go to Settings.

Tap the Network & internet option.

Select Hotspot & tethering.

Tap on Wi-Fi hotspot.

Set up the hotspot name and password the same as the primary network.

Choose the AP Band > 2.4 GHz band > Apply.

iOS

Go to Settings.

Tap on Cellular. Tap the slider to turn Cellular Data on.

Under Cellular, tap the slider to turn Personal Hotspot on.

Tap the slider next to Allow Others to Join.

Set up the hotspot name password the same as the primary network.

To change the hotspot password, under Personal Hotspot Wi-Fi Password.

To change the hotspot name, go to Settings > General > About > Name.

Use the second device to connect to the mobile hotspot.

Disconnect all of the Google Wifi or Nest Wifi points from the power outlet.

Connect the device to the 2.4 GHz band of the hotspot with the same SSID and password of the current network (case sensitive).

Once connected to the hotspot, plug in your primary Google Wifi point or the Nest Wifi router.

Turn off the hotspot and check if the device automatically connects to the Google Wifi network.

Let us know how it goes.


Best,

Abi

Hi Abigail, I’ve tried it. It doesn’t work the minute I connect back to google wifi.

Just a thought, can I connect another Router that has dual band ( something like bridging) Would that work?

Eurochin
Community Member

Dear AbigailF, I retried your suggested solution and it works.
Thank you very much, I’m very thankful.

AbigailF
Community Specialist
Community Specialist

Hi folks,

@Eurochin, we appreciate your update. I'm happy to hear it's all working now.
@CD2, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Cheers,
Abi

AbigailF
Community Specialist
Community Specialist

Hey CD2,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Abi

AbigailF
Community Specialist
Community Specialist

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Regards,
Abi