cancel
Showing results for 
Search instead for 
Did you mean: 
Replies are disabled for this topic. Start a new one or visit our Help Center.

Google Wifi Gen 1 main hub not connecting to internet

Mdevous214
Community Member

Hello, I have the Google Mesh wifi (Gen 1 set of 3) set up with my Starlink system on the ranch. The system was working fine. I tried to add another Set of 3 devices. Now the main hub connected to the Starlink router keeps flashing orange. I know this means that it cannot connect to the internet and to reset main router (Starlink) which I did. But it still flashes Orange. I know the Starlink is getting Internet because the rest of the house devices (TV, personal iPhones) are all connected and working just fine. I have tried disconnecting the internet cable and rebooting the main google wifi hub and it is still flashing orange. What do I do now? I cannot seem to get any one of the points to connect to the internet even though they have been physically connected using the ethernet cable to  the main router (Starlink) and this system is operable. 

9 REPLIES 9

AbigailF
Community Specialist
Community Specialist

Hey folks,

Thanks for the help, @Dianahemes.
@Mdevous214, apologies for the late reply. I’m sorry to hear that you’re having this issue. Are you able to set your Starlink modem to bridge mode? Let us know if that helps.


Best,
Abi

Mdevous214
Community Member

Hi Abi, None of these actions worked. The Google Mesh is not working with Starlink. I did some research and found a different product TP-Link that works seamlessly with Starlink and provides great mesh coverage. 

AbigailF
Community Specialist
Community Specialist

Hi there Mdevous214,
 

We're sad to see you go. If ever you change your mind, we're here to help.
 

Thanks,

Abi

LovelyM
Community Specialist
Community Specialist

Hello Mdevous214, 

Checking in should you still have other questions or concerns. Let us know by replying to this thread. 

Cheers, 
Lovely

LovelyM
Community Specialist
Community Specialist

Hey Mdevous214, 

It's me again. It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Kind regards, 
Lovely

Hi Lovely, As I mentioned in my comment 2 weeks ago "I did some research and found a different product TP-Link that works seamlessly with Starlink and provides great mesh coverage". As you can see I cannot use my google mesh. it will have to be sold or used as a $140 paperweight. Thanks for reaching out. I would have preferred a solution to my issue of connectivity. I am sad to see me go as well. all my devices were connected to my google home and my mesh in my previous home. Maybe one day, Google will think about rural clients that need your services but simply cannot use them because your devices dont "mesh" well with Starlink.

AbigailF
Community Specialist
Community Specialist

Hi again folks,

 

@Mdevous214, we’re sorry about your experience with our Google Wifi devices. I understand that you’ve already switched to a different brand. Should you decide to use our products again in the future, we’ll be here to help you out. 

Thanks for the help here, @LovelyM.


Regards,
Abi

AbigailF
Community Specialist
Community Specialist

Hello Mdevous214,

 

How’s it going? I’d like to check in with you if you still need our help. We’re here to assist you.


Cheers,
Abi

Jeff
Community Specialist
Community Specialist

Hey everyone,

It looks like we've slowed down here. We'll be closing up the thread in the next day unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.

Thanks,
Jeff