Google Wifi disconnects all devices every now and then

[Brinkie]

HI all,

I have 5 Google Wifi (gen. 1) devices throughout my home. The entire network (including the wired part) is behind the main AP. The wired part of my network has no issues.

Every now and then the entire WiFi network goes offline. All mobile devices get disconnected at the same time. 

Mobile phones switch to 4G. Tablets (which don't have a 4G connection) get disconnected completely. A few seconds later the WiFi network is back online and all devices reconnect to the WiFi network.

This is not likely to be due to some update or something because it sometimes happens multiple times a day. Sometimes there is no issue for an entire day.

I have no idea when this started and I have not been able to find the cause of this issue so far. Maybe someone here has had the same issue in the past and was able to solve it somehow? Please let me know!

Cheers,
Brinkie

[Cranky0ldWoman]

I've had this same issue for about the last month or month and a half. I have one router and three access points.  The wired part of the network never drops the signal, but the wi-fi goes out periodically.  I even reset everything to factory and while it seems to have helped, somewhat,  I'm frequently getting a notification that one of my access points is offline. 

[Brinkie]

So at least I'm not the only one. 

[Morrist]

Happens to me too. Right now expensive paperweights.

[Brinkie]

I've just contact Google Wifi Support and they had me:

- Change the DNS servers to Custom (8.8.8.8 and 8.8.4.4)
- Turn my ISP's router/modem and the main AP off for a minute and back on (router/modem first)
- Run a mesh test (successful obviously)
- Send them diagnostics

Now we wait for 24 hours to see if the issue is resolved.

Seems like they think the issue might be due to double NAT. They suggested I'd ask my ISP to put the router/model into bridge-mode or to enable the DMZ. Unfortunately my ISP's router/modem doesn't support bridge-mode.

[Jeff]

Hey, Brinkie.
Sorry for the late response here, but I wanted to check in to see if you were still having this issue and to see if you have done any additional troubleshooting so far. If you still need help, let me know and I'll be happy to work on this with you.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks