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Google Wifi not connecting to only one device

ashdag
Community Member

Hi - I daisy chained two Google wifi routers. One in the living room connects to the modem and the 2nd in the basement on the other end of the home below my office and 50 ft apart. 

I am facing a weird issue - my laptop connects to the internet wifi everywhere in the house except my office. Every time I try working from the office - my laptop gives an error that "Wi-fi" does not have valid configuration; however the moment I walk back to my living room it connects to the same wifi without any issues. 

Not sure why this is happening - it's driven me crazy over the past 2 days.  

9 REPLIES 9

olavrb
Platinum Product Expert
Platinum Product Expert

How have you connected up everything? From the modem to the 2nd point, switches, kind of cables.

What does the Google Home app say about the 2nd point, is it online in the Google Home app?

What happens if you connect a laptop to the 2nd point LAN port by ethernet cable, does it get internet?


I don't work for Google. I'm here to help and learn more.

ashdag
Community Member

Hi - I have connected the Arris modem (this is a router/modem combo) to the primary Google Wifi router (Let's call it Router 1), then from Wifi 1 to Wifi 2 in the basement using an ethernet cable. I have a 3rd Google Wifi 3 on the 2nd floor. 

I have not tested connecting an ethernet cable to Wifi 2 in the basement - but my iphone speed test shows 300+ MBPS. 

On the laptop - the wifi connects for a little bit then disconnects - this happens every 2 min - making it pretty useless. What baffles me is why does that happen to the laptop only in the office room; i walk out to the living room and it's all good. 

Google Homeapp after doing a Mesh test says Great connection to both Wifi2 and 3. 

I have a Wifi 4 also - but have disconnected  that for now. 

olavrb
Platinum Product Expert
Platinum Product Expert

Hmm, that sounds very strange indeed. Especially since other wireless equipment works with it.

Logs from Nest Wifi is hard to get for us end users, but maybe logs from the laptop could help here.

It's also worth checking if you got the latest drivers for the network card.


I don't work for Google. I'm here to help and learn more.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@ashdag, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi ashdag,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

ashdag
Community Member

Hello I am out of the country at present, back home in 10 days will need to rework on fixing this issue again then.

thank you inquiring and following up on this 

EdwardT
Community Specialist
Community Specialist

Hi ashdag,

 

Thanks for letting us know. I'll keep this thread open until you get the chance to try the steps.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Hi ashdag,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi ashdag,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward