08-07-2022 09:07 PM - edited 08-07-2022 09:09 PM
About 3 weeks ago I noticed that my Google WiFi no longer appeared in the Google Home app. It used to appear there and I could use it. I have unplugged my router and uninstalled and reinstalled the app. I also tried on my wife's iPhone and it doesn't show up there either. Nothing works. I was hoping the most recent update (I updated the app yesterday) would fix it but it hasn't. Anyone have a solution? Thanks.
08-07-2022 11:25 PM
The fastest way back is a factory reset of each puck manually (https://support.google.com/googlenest/answer/6246619?hl=en), then set the network up again (https://support.google.com/googlenest/answer/9548301?hl=en). If you reuse the network name (SSID) and password, your devices should reconnect automagically.
08-12-2022 03:38 PM
Hi folks,
@olavrb, thanks for the help!
@darkerstill, how's it going with your Google Wifi? Still need our help?
Thanks,
Edward
08-15-2022 03:45 PM
Hi darkerstill,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
08-16-2022 04:35 PM
Hi darkerstill,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Edward