I'm trying to reset my google wifi and I went through and did the factory reset on the device itself. After I did the reset the device will turn on a solid blue light rather than the solid white light so I can connect it to the home app. I have tried resetting it again but it has the same issue.
Thanks for posting and sorry to hear that your Google Wifi is not resetting ― let's see what's going on.
The Google Nest Wifi has a different process of factory reset from the Google Wifi. It is important that you follow the steps for the device you have. Here's how:
Google Nest Wifi router
Google Nest Wifi point
Also, make sure that there is no current network on your Google Home app so when your device is ready for setup, it will create a new network instead of adding it to an offline network.
Let us know how it goes.