Google home app error message

[Karlster]

Google Home App on Iphone keep showing "disconnected device" error for Google Home Hub and despite factory reset on google home hub and it being on the same wifi router as app on IOS ( which is running latest updated version of app) I cant get it to communicate...I can find the device 

[RXShorty]

Hi @Karlster 

When you factory reset a device you have to set the device up like it is a new device.

Please be sure to remove the devices first from your Google Home app before trying to add the again.
Also be sure when you are trying to add them temporary disable Apple Private Relay for iCloud.

[MplsCustomer]

@Karlster 

Does the Google Home app tell you the devices are ALWAYS offline and disconnected?

We sometimes get this phony error on one or more of our Nest Hubs, when the Nest Hub is actually online and fully functioning otherwise. Sometimes the claim that the device is offline and disconnected just goes away if I close and re-open the Google Home app. Sometimes it goes away if I do something on the Nest Hub and then revisit the Google Home app. Sometimes if we just revisit the Google Home app later, everything is fine. I just ignore it now; the Nest Hubs are working fine and the Google Home app is simply temporarily mistaken.

[Jeff]

Hi Karlster,

I just wanted to jump in real fast to see if you saw the latest reply from MplsCustomer and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping. Kudos to MplsCustomer for the help here.

Thanks,
Jeff

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel