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Google home app won’t let me add Google wifi point to Nest WiFi… resets before allowing QR code read

abellaj
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Landon Starr

Google home app resets to “which device are you trying to connect” each time before allowing QR code scan….

3 REPLIES 3

Jeran
Community Specialist
Community Specialist

Hey there Landon,

 

I'm sorry about my late response, thank you for your patience! Are you still experiencing this issue? If you are, let me ask you some questions to help narrow down the problem:

  • Is your Google Home app up-to-date?
  • Is your iOS up-to-date as well?
  • What troubleshooting steps have you tried?
  • Are you getting an error message before the app restarts?

I look forward to your response, and if you have any more questions or concerns, feel free to let me know! I am always happy to help out.

 

Best regards,

Jeran

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS