04-30-2023 02:23 AM
So I have just changed internet provider and now have a 1gb line . I just changed the router box and plugged the google nest mesh router into the new router provided by the new provider ( sky ) . When I run a speed test on the google display its saying that my download speed is 900mbps ( which is great ) but when I run speed tests on my phone / MacBook / iPad etc I'm getting between 150 - 200mbps and sometimes worse!
On my last provider it was a 500mbps line and I was getting 400ish when I ran a speed test on the google mesh and devices were getting 400+
can't figure out why this is happening - not sure if its a google problem or an issue with the ISP
Anyone ?
05-03-2023 08:41 PM
Hey reserved,
Thanks for posting — let's see what's going on.
A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? How many devices are dropping from the network? Also, do you have any paused devices?
Give these steps a try:
Let us know how it goes.
Best,
Abi
05-06-2023 10:08 PM
Hi there,
I'm just checking back in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.
Regards,
Abi
05-07-2023 10:17 PM
Hello everyone,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
Cheers,
Abi