Google mesh wifi - daisy chain or hub and spoke

[GerryS]

I had a google wifi set up of three picks (1 hub, 2 points) and they appear to have been operating in a daisy chain as the hub is at one end of the house. I recently added a further google wifi  point in my garage. The garage is about 20 metres from the house and the hub is the nearest google wifi point. When I first added the point I had no issues and the signal was good for all wifi points. Recently, when I have the 4th (Garage Point) on line, the furthest wifi point in the house (my office) becomes weak. When I disconnect the wifi point in the garage, all is well again. Am I right that this is because the location of the 4th wifi point (closest to the hub) causes the mesh to work in a hub and spoke mode, meaning that the office point is too far away from the hub? Is there anyway to get around this? I can't eassily move the hub... or the garage.

Gerry

[Dan_A]

Hi GerryS,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan