12-19-2023 01:47 PM
I recently purchased a set of three Google Wi-Fi gen1 pucks. They power on, and I did manage to get one added to my Google Home, however now they repeatedly power cycle when turned on and won't connect. Here's the basic behavior:
I have verified that it is a power cycle and not just a repeat of the pattern by using power from my PC, so when it powers on it makes the Windows connect to USB sound, then when the power cycle happens it makes the disconnect and connect sounds in rapid succession. (Don't worry, I only did this to verify, I am using the included adapters normally.)
I have tried both published methods of factory reset on all three pucks:
This power cycle issue is now happening with all three devices, so they are basically bricked at this point. I would love to hear from the community how to resolve this issue, which I assume is a firmware update gone wrong.
Thanks in advance!
12-19-2023 02:42 PM
Hello -
After several frustrating hours I traced the issue down to a faulty power brick. I used a different brick and it immediately started working as intended.
01-03-2024 08:08 AM
Hi dodgearies,
We’re glad to hear that this has been sorted out. Thanks for updating us here in the community! Should you need other assistance on your Google Wifi device, you know where to find us.
Regards,
Alex