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Google nest hub - "Something went wrong"

johnkromo
Community Member

Error message when trying to setup Google nest hub:

"'bedroom display maybe setup, but we could not communicate with it from your iPhone. Make sure you have enabled local network access in your iPhone's privacy settings. Then try again."

I have already done:

1. Local network access enabled on my iPhone (15.2.1 version)

2. factory reset Google nest hub

3. change wifi router settings from 5GHz to 2.4GHz and rebooted

Can anyone help as I am very frustrated and need to sort this out.

Thanks. John

40 REPLIES 40

olavrb
Platinum Product Expert
Platinum Product Expert

So you've done this:

And it still doesn't work?


I don't work for Google.

johnkromo
Community Member

No, it does not work and I followed all the steps provided. Any other clue?

 

olavrb
Platinum Product Expert
Platinum Product Expert

Can you try to uninstall the Google Home app and install it again? I've read that it worked for some.

Else, try from a different iOS, iPadOS or Android device.


I don't work for Google.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@johnkromo, how's it going with your Google WiFi? Still need our help?

 

Thanks,

Edward

Hi there,

Is still not working and my device is just sitting there.... I am very sad about it and I am ready to trash it since I have tried everything possible.

John

Jeff
Community Specialist
Community Specialist

Hey, johnkromo.

Sorry for the continued frustration you're seeing here. I do have a suggestion for you to try.

Run your setup again, but this time don't have all your devices set up where they will be used. Perform setup with all your devices and your phone in the same room. There's been a bug in the iOS version of Home that we're working on, and it seems that proximity of the devices during setup is affecting things. Once all the devices have been set up, then move them to where they will be used on a daily basis.

If this still doesn't work for you, please let me know and we can look into more steps.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, johnkromo.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

johnkromo
Community Member

Hi Jeff,

I tried and it does not work - not sure what else to do. I have already left the device in a corner.

John

Jeff
Community Specialist
Community Specialist

Hi, johnkromo.

Sorry for the continued frustration on this. I can only imagine how annoying it is to have the device there unused. We are aware of an iOS bug and it is being worked on. I'm hoping to have news to share soon about a fix. I'll update things here as soon as I know more.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, johnkromo.

I haven't been able to find an answer on this, but I wanted to check in and see if you have had any change in your situation over time. I would be happy to take this back to an internal team for you, but I would like to know if you are seeing any changes here and if you have done any additional troubleshooting. Let me know if you have seen any changes.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, johnkromo.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

If you are iOS, just take the nest back. I have been trying and surfing the net all morning. 

johnkromo
Community Member

Hi Jeff - I have not found a solution. Is there something changed? 

Jeff
Community Specialist
Community Specialist

Hi, johnkromo.

I'm going to consult with an internal team. I think we could use more eyes on this and I'll see what I can find out from some additional help. I'll update things here when I know more. I just wanted to verify that things were as we left off before I take it to them.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.
As an update for you all, I wanted to let you know that we have a firmware update coming out now. Some people may have already received the update, but most will see it coming still. Everyone will have it before the end of April. If you receive that update and don't see an improvement in your issues here, please let me know and we can keep looking into things.
Thanks.

johnkromo
Community Member

Hi Jeff this is good news. Do you know how we will receive the firmware update?

Jeff
Community Specialist
Community Specialist

Hi, johnkromo.

The update is rolling out now, but it goes out in waves to users. Everyone will have it within the next two weeks.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, johnkromo.

I know we have been waiting on that update, but it's been a while since we've checked in. I wanted to see if you got that firmware release and to see if it improved anything on your end. If you're still waiting for the firmware, it should arrive real soon. Let me know if you have seen any changes on your network.

Thanks.

Jeff
Community Specialist
Community Specialist

Hey, everyone.
It looks like we've slowed down here. We'll be closing up the thread unless anyone else has any input or needs anything else. If so, just let me know and we can keep this open a bit longer.
Thanks.

johnkromo
Community Member

Hi Jef,

I have no resolved my issue and how do I know if I received the new firmware update? Sorry.

john 

Jeff
Community Specialist
Community Specialist

Oh, no worries johnkromo. Here's how you check. Share with me what you see listed as software version.

  1. Open the Google Home app .
  2. Touch and hold your device's tile.
  3. Tap Settings and then Device information.
  4. Scroll down to view your software version.

Thanks.

DJames
Community Member

Hi Jeff, I'm having issues with my Nest Hub lagging in response and then "Something Went Wrong“  Is there a way to update the firmware. I'm running System firmware version: 6.20211109.1.3166240

Hi Jef,

I still have the same issue and I don’t think I received the new firmware update. Can you help?

thanks. John

johnkromo
Community Member

Seems my app version is 2.50.105 - not sure if this what it is. This is of my Google Home settings 

Furia
Community Member

Hi, I also have the same issue as johnkromo. Could there still be a problem with iOS?

johnkromo
Community Member

I have been struggling for months now and I still can’t install my device. Is a shame that I have dump mine in a box.

Furia
Community Member

I'm not sure what the Google gods were doing here, but I've been struggling to connect this at my office since fall 2020 and just after posting this message, I FINALLY got it working. No idea what made the difference. I did reset it about 20 times this morning, put it in a wall socket (but have done that many times before), unplugged my Apple Time Machine (which isn't even active, but hey, you never know) and I was about to turn off mobile services since I also read that somewhere, but before I got to that, it finally connected. Very random, but I'm happy it finally works.

johnkromo
Community Member

Lucky you! I have tried many times after your message but it keep saying "Someting went wrong..." The last info I got from Google is that there is a new firmware but it never explains how I suppose to get it. Is really bad that they can not solve this issue after so many months. It was my worse purchase....

MrsT
Community Member

I’m having the same issue now as all I wanted to do was change my wifi settings to 2.4ghz as my baby monitor keeps dropping out. Now I can’t even see my baby. Please fix it or I have 2 pieces of trash. 

johnkromo
Community Member

I gave up on my Nest. Is now in my "to be thrown box". Is a pity that Google is not saying anything about this besides "new firmware" will be released.  What a waste of money!!!

C-King
Community Member

Is there an actual phone number we can call to speak to someone about this issue.  I have been having it for many months.  "Something went wrong" on first try and works fine on second.  I have tried many things listed in these community forums with no luck.

Nwriko
Community Member

Not sure how happy you might be of this “solution”. It so happened that by trying using a different Wi-Fi connection my nest began working again.

tried again with the original one (which is where I would like to use it) but to no avail.

johnkromo
Community Member

Hi Nwriko - what do you mean different Wifi-connection? Did you install a new wfi at home?

Thanks. John

Nwriko
Community Member

Hi John,

no I simply brought the nest at home and tried it on my home Wi-Fi . 

At work I have 3 different Wi-Fi connections, tried the 3 of them and no luck. One of them doesn’t even have a password .. same result.

Furthermore , I have 3 nests. All 3 behaved the same.

johnkromo
Community Member

OK thanks Nwriko - I just took mine out of the box and will try it again and maybe Christmas magic will make it work. What a shame that Google is not clear on how to resolve this.

Merry Christmas.

C-King
Community Member

I opened a ticket and tried many things to get rid of the message "something went wrong, try again".  The only thing that finally worked was to disable IPV6 in the router settings.  After that, everything worked fine.

johnkromo
Community Member

OK everyone - I managed to install my Nest!!! I did not do anything different; i have an IPhone 12 with IOS 16.2 if that helps.

john 

Can you mention if you did anything different? I have Starlink so there are no router settings 

johnkromo
Community Member

No, I did not do anything different - actually, the only thing that changed was my phone upgrade to iPhone 13 but I doubt that it has anything to do - but then again I struggled for so long and tried so many things - so I don't know.

For sure I did not make changes on my Wifi router.

John