Google nest router wifi h2d speed drop

[tom6663]

I have a h2d model router connected to the cable modem.

The speed tested directly from the modem is 500 mbps. This is also the speed reported by the router in the google home up.

The speed out from the modem using both the wifi and the wired connection is around 80 to 90 mbps.

I powered it off and I restarted the network and no luck. The mesh test came out ok.

Please help,

Tom

[xxhallowsxx]

Good luck! You won't get any help. This has been a Google wifi problem for the last 2 1/2 years and they continue to ignore anyone that brings it up. Might as well go return your wifi system or pawn it.

[MichaelP]

Hello @tom6663 

Any time I see a wired speed test coming in under 100Mbps I immediately suspect the Ethernet cable (or cables), any Ethernet switches, or any of the Ethernet ports involved. To diagnose this, I would focus on that first. I would connect an Ethernet device (something you know for sure has a 1Gbps Ethernet port) directly to the Nest WiFi Router's LAN Ethernet port using a Cat 5e Ethernet cable (Cat 6 cables are not necessary and since they are more stiff than Cat 5e, they can actually cause poor connections to any port where they'd need to bend close to the port). I would then look at the connection details for the Ethernet port on that device (e.g., a laptop or desktop computer) to make sure it's negotiating a 1Gbps Ethernet connection rather than falling back to 100Mbps. Hopefully, this process will produce some clues that may be useful in resolving the issue.

[tom6663]

Both the wired and the wifi speed drops under 100 with nothing else connected to the router. If I connect the modem wire directly to my laptop I get 500. When I connect  modem->nest router->laptop I get 80-90. So there is something wrong with the nest router.

[MichaelP]

You said earlier that the internet speed test built in to the Nest WiFi Router was showing the expected speeds, which rules out the Ethernet between the router and the modem being the issue. However, if that speed test isn't consistently as expected, then you may need to focus first on that link (modem to Nest WiFi Router WAN Ethernet port). The WiFi speed being slower may be another issue, but it could also be a hint the issue is between the router and the modem.

[Jhonleanmel]

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey folks,

Thanks for the help, MichaelP.

tom6663, I hope you've got the answer you're looking for.

I'm sorry you feel that way, xxhallowsxx. Have you had the chance to try the steps above?

Give these steps a whirl: 

1. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
2. Unplug the power from your Google Wifi devices for 2 minutes.
3. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,
Mel

[SalemBeard]

Tried that ages ago. Nothing works. I think I have exhausted every possible solution to date. As a matter of fact, I bought an 8 year old linksys router from a yard sale that gives me better performance and speeds than my Google setup.

[Jhonleanmel]

Hey SalemBeard,

We're sad to see you go. We hope we can make it up to you in the future. Send us a message if you change your mind.

Regards,

Mel

[Jhonleanmel]

Hey SalemBeard,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey SalemBeard,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Mel