Google WiFi Access point is not getting connected to Mesh

[sandeepgoru]

I have Google WiFi(Gen 1) (2 pack set) and this has been working with no issues since 2018. However, since last week, my WiFi Access point no longer connects to the mesh. I have reset the entire network twice but no luck. It works fine when I connect both the router and the access point with a LAN cable. Can someone help me?

[David_K]

As a workaround, you can try setting them up in a new home in the app? I have seen a few users report success by trying that.

[sandeepgoru]

Thanks, David. I'll give this a try. However, I noticed the mesh works only if it's in the same room(give or take less than 6 feet). Before this issue, the access point was placed on a floor below at a distance of at least 15 feet. 

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@sandeepgoru, how's it going with your Google Wifi? Were you able to try the steps provided by davidking? Keep us posted.

Thanks,

Edward

[sandeepgoru]

Hi @EdwardT , @David_K -

Apologies for the delayed response. I tried setting up the WiFi under a new home with no luck. I deleted everything present on the Google Home, set up every device as new and also, factory reset my WiFi Network at least 6 times. I am able to add a WiFi Point only if both the devices are connected using a LAN cable. Once mesh is created, I can unplug them from the LAN cable and it does work as mesh network. However, the WiFi Access Point DOES NOT work if I move the WiFi Point to any room other than where the router is.

I have a two pack Google WiFi units and I essentially swapped them during the setup. (Original router is now an access point while the access point is now a WiFi Router).

I don't know what changed (maybe firmware?) but this is not working as it used before. Since last night, the WiFi speeds have degraded drastically. Since I reset the network today, I'm hoping this will not be an issue anymore. 

Both devices work like they are designed if I use one at a time but refuse to work like a mesh if they are more than 6 feet apart.

Regards,

Sandeep

[EdwardT]

Hi sandeepgoru,

Thanks for the update. I'm sorry to hear that you're still experiencing this. I'd love to know more about this and I have a few questions:

• What's the light status of your Google Wifi devices?
• Have you tried doing a mesh test? What's the result?

Looking forward to your response.

Thanks,

Edward

[sandeepgoru]

Hi Edward, 

The network is up and functional right now. The problem is usually with the access point. It was amber a while back and I rebooted it. It’s now white. 
I have moved the access point closer than it was before. 
Mesh test shows my access point has a weak connection.

Regards, 

Sandeep

[EdwardT]

Hi sandeepgoru,

Thanks for the update. Could you check if there are any devices near that point that could cause interference? If you haven't yet, you could also check this link to know more about where to place your Google Wifi devices.

Thanks,

Edward

[sandeepgoru]

Hi Edward - There are no devices around to cause interference. The two points are roughly 8 feet apart and have a wall in between. Previously, they were on two different floors, roughly 15 feet apart.

Regards,

Sandeep

[EdwardT]

Hi sandeepgoru,

Thanks for the response. To isolate the issue further, could you try toggling the cloud services off and on again? Here's how:

• Toggle Cloud Services and Wifi Usage off and on from the Privacy settings.
• Force close the Google Wifi App
• Reopen the Google Wifi app and re-test Mesh

Thanks,

Edward

[sandeepgoru]

Hi Edward,

I did as stated and the mesh connection still remains the same. It says the test result is mixed because  of weak connection between router and the wifi point.

Regards,

Sandeep

[EdwardT]

Hi sandeepgoru,

Thanks for trying. Could you also try changing the DNS? Here's how:

1. Open the Google Home app.
2. Tap Wi-Fi > Settings > Advanced Networking.
3. Tap DNS.
4. Select Custom and enter “8.8.8.8” and “8.8.4.4”.
5. Tap Save.

Let us know how it goes.

Thanks,

Edward

[sandeepgoru]

Hi Edward, 

I tried with the above steps but still same weak connection. I’ll leave these settings active for a couple of days to see if it improves connectivity. 

Regards,

Sandeep

[EdwardT]

Hi sandeepgoru,

Thanks for trying. You could also try rebooting your devices to refresh it and let us know if there any any changes.

Thanks,

Edward

[Jhonleanmel]

Hey folks,

Appreciate your helpful responses, @EdwardT.

@sandeepgoru, chiming in to ensure everything is good here. Have you had the chance to try the suggestion above? If yes, how is it?

Best,
Mel

[sandeepgoru]

Hi,

Apologies for a delayed response. I have tried the above steps but I have had no luck. My network still remains weak. 

Regards,

Sandeep

[Jhonleanmel]

Hi sandeepgoru,

Thanks for getting back to us. Could you try these additional troubleshooting steps:

Factory reset your network.

Use another network name and password.

Keep as posted.

Cheers,

Mel

[sandeepgoru]

Hi Mel - I have factory reset the network 6 times with no luck since the start of this thread. I tried changing the network name and password as well with no luck. 

Regards,

Sandeep

[Jhonleanmel]

Hi sandeepgoru,

Thanks for the effort, and the update. Try to factory reset the point while connected to an active Ethernet cable. 

Keep us posted.

Regards,

Mel

[sandeepgoru]

Hi John - I have. No luck with that either. Without a LAN cable, I wasn’t able to create a mesh either.

Regards,

Sandeep

[Jhonleanmel]

Hi sandeepgoru, 

Thanks for getting back to us.

To confirm, you're able to set up the mesh network while connected to an Ethernet cable, then the point drops connection once the Ethernet cable is removed, right?

Best,

Mel

[sandeepgoru]

Hi Mel - No, I was able to create a mesh with a LAN cable. Without the LAN cable, the access point wasn’t connecting to the network. 
It now is a mesh network but is a weak one. Does not work as it used to before. 

Regards,

Sandeep

[Jhonleanmel]

Hi sandeepgoru, 

Thanks for the update. Are you experiencing slow Internet speed while the point shows a weak connection? 

Cheers,

Mel

[sandeepgoru]

Hi Mel - The network isn’t as fast as it was, especially on the floor below. 
My house consists of two floors and I had these points different floors but roughly 15 feet apart. 

Regards,

Sandeep

[Jhonleanmel]

Hi sandeepgoru, 

Thanks for getting back to us. Could you set your DNS to ISP, then monitor your network for 24 hours.

Let us know how it goes.

Regards,

Mel

[Jhonleanmel]

Hi sandeepgoru,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[sandeepgoru]

Hi Mel,

I think I do. I’m still at the same place where I started. I made the DNS change with no luck. 

Regards,

Sandeep

[Jhonleanmel]

Hi sandeepgoru,

Thanks for getting back to us and I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[sandeepgoru]

Hi Mel - I filled the form. 

Thanks,

Sandeep

[Jhonleanmel]

Hey sandeepgoru,

We got your form — thanks for filling it out. Keep your lines open as our team will reach out to you via email anytime soon. 

Also, please continue the conversation there as this thread will be locked after 24 hours.

Cheers, 
Mel