Google nest support emails with faulty links

[Johnboy]

hi, 

my nest has developed a known problem of rebooting and dropping out several times a day and getting worse. I received this email below but the links to fill in a form are faulty( ironic I know).

has anyone else had this and how do I get the form as I have searched the sight and as yet not found it. 
thanks john at whisky vaults hotel 

Hi Whisky Vaults Oban,

We're committed to building products that deliver helpful solutions for your home and work the way that you would expect. So we want to let you know that we've identified an issue with your Nest Wifi router (serial number*: 01130EXAN07V0I) that may cause it to reboot several times a day and disrupt your Internet usage. Unfortunately, our testing indicates that this problem might worsen over time.

We'd like to offer you a replacement at no cost to you. All you need to do is fill in this form, and our support team will send you a new router and instructions for sending back your current device.

We apologise for this inconvenience and look forward to helping you.

– The Google Nest team

[Johnboy]

During posting the above I was informed that my message had a faulty link and it 2as removed before posting….I would laugh….but! 

[JillG]

Oh boy🤔

I can  edit: One of our Community Experts did  over escalate this to a Nest support community agent.

Thanks for (trying) to post that link.

Jill

[EdwardT]

Hi folks,

@JillG, thanks for the help!

@Johnboy, thanks for sharing. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[Johnboy]

Still no information afraid but I guess these things take time? It’s strange that you emailed me to tell me that my nest was faulty and yet you do not have a ready made solution to the issue. Normally I would have thought that a company of your size would know the solution before making contact. 
for your information the solution is “replace the faulty units” and quickly. 
thank you for your consideration 

john 

[EdwardT]

Hi Johnboy,

Thanks for filling out the form. We sent you an email regarding this. Please respond to it so we can proceed to the next steps.

Thanks,

Edward

[Johnboy]

Responded and have now received an email asking for the serial number of the product that was in the original post and the original email. So just a quick cut and paste and they have it. 
I see that there have been similar post from august 2021 on a similar problem with links not working. I guess it’s a difficult think to fix ….hmmmm 😂

[EdwardT]

Hi Johnboy,

Thanks for the reply. We'll forward the case to our team and let's continue our conversation there.

Thanks,

Edward

[EdwardT]

Hi folks,

For anyone who is experiencing the same issue, feel free to create a new thread. Please be aware that this thread will be locked.

Thanks,

Edward