Google Nest Wifi Devices cannot connect

[Icarus]

I am having issues with my Nest WiFi primary network. Several devices in my home (Sonos speakers, ecobee thermostat, printer, …) used to work fine on my primary network, but all of a sudden they cannot connect to it anymore. Or they connect for a few seconds, and they loose connection.  If I switch them over to my guest network they work just fine.  Some other devices (such as laptops, PCs, iPad, and iPhones) can connect to the primary network just fine.  I have a nest Wi-Fi router plus 3 Wi-Fi points; the test mesh indicates excellent connectivity for all the points.  I already tried to factory reset my network and devices, the issue remained the same.

[olavrb]

There is a new firmware rolling out, what firmware do your pucks have?

• https://support.google.com/googlenest/answer/11993118?hl=en

Previous version is from june 2021, I'm still on that one:

• https://support.google.com/googlenest/answer/10684809?hl=en

Firmware is upgraded automatically, in stages. Nothing we can do about it.

• https://support.google.com/googlenest/answer/6273871?hl=en

[Icarus]

My router is running Software version: 13729.57.27

Problem started about a month ago

my Wi-Fi points are on Software version: 1.54.279716

[olavrb]

Have you enabled WPA3 recently? For older devices it could help to disable this, even though enabling WPA3 also keeps WPA2 enabled as fallback.

• https://support.google.com/googlenest/answer/6309220?hl=en

Have you tried assigning specific IP addresses to these devices? Either inside Google Home app, or on the device itself.

• https://support.google.com/googlenest/answer/6274660?hl=en

Have you tried setting DNS server settings on the devices themselves?

Any other recent changes?

Any other components in your network that could interfere? Like other routers or access points?

[Icarus]

WPA3 is disabled, and I did try to assign specific IP addresses for those devices, with the same result.  I have not changed DNS server settings on the devices themselves, though.  What type of changes  should I try to make?  Thanks for the help.

I did try to remove all devices from the network and add one of the devices giving issues, but did not help.  I don’t have any other router or access point.  Just my modem (same one for a couple of years) and the nest Wi-Fi router plus access points.  No change I can think of over the last few months.

[olavrb]

Roger that. For DNS, I thought you could try some different public DNS. For instance, my Mill Heat ovens says CloudFlare DNS (1.1.1.1) won't work during setup, while Google DNS (8.8.8.8) does. Thats a strange one though.

But try Google DNS and/ or CloudFlare DNS at least. Could help.

What devices, brand and model, are we talking about here?

[Icarus]

I’ll give DNS a shot and let you know.

I have several devices that now lose connection after 10-20 seconds, which worked fine until a few weeks ago.  A brother Wi-Fi printer (worked fine with google nest Wi-Fi for more than two years), two thermostats (ecobee lite 3), and Sonos beam soundbar.  My iPhone 12, my iPad Air, my laptops (3 of them), a ring doorbell, an LG TV, and a desktop PC instead work without issues.

[olavrb]

Alright. If DNS makes no difference I'll escalate this thread. Cause then I'm out of ideas.

[Icarus]

Hi.  Sorry it took a while.  Manually changing the DNS made no difference.

[EdwardT]

Hi folks,

@olavrb, thanks for the help!

@Icarus, I'm sorry to hear that you're having issues with some of your devices. I'd love to know more about this and I have a few questions:

• What's the make and model of your upstream router?
• Have you checked if there are any paused devices on the Google Home app?

Looking forward to your response.

Thanks,

Edward

[Icarus]

There are no paused devices.

I do not have any other routers other than the google router.  The google router is connected directly to my modem, a netgear cm600.  No changes were recently made to my setup, which has been working fine for over 2 years, until very recently when these issues began.

[EdwardT]

Hi Icarus,

Thanks for checking. We'd love to know more about this. Could you please fill out this form so we can investigate further?

Thanks,

Edward

[Icarus]

Hi EdwardT, I just completed the form you indicated. Thanks.

[Icarus]

I have not heard anything back after completing the form

[EdwardT]

Hi folks, 

For anyone who is experiencing the same issue, feel free to create a new thread. Please be aware that this thread will be locked.

Thanks,

Edward

[EdwardT]

Hi Icarus,

I'm sorry for the late response. I forwarded the case to the team. We'll look into this and reach out to you via email.

Thanks,

Edward