Google nest wifi pro 6e has slow internet

[AnnaKi]

I bough 3 wifi nest pro and it has slower speed than the router from Vodafone.

I have original speed 500MB. Living room from vodafone has 90Mb and at the same place google has 30Mb.

its says they will cover 320sq m but I have bungalow 60m and 3 of them can’t give required speed

[tajennifer]

Hi AnnaKi,

Thanks for posting. I’m sorry to hear about the situation that you are experiencing with the low speed on your Google Nest Wifi Pro 6E. I understand how frustrating it can be when things do not work as expected. Don’t worry; help is here.

Here are some steps that can help you:

1. Open the Google Home app.
2. Tap Favorites > WiFi > Network Settings > Advanced Networking.
3. Tap DNS.
4. Choose a custom DNS server, enter a primary and secondary server address, then enter "8.8.8.8" for the primary server and "8.8.4.4" for the secondary server.
5. Tap Save.
    

After the steps above, run a mesh test:

1. Open the Google Home app.
2. Tap Favorites > WiFi > Points > Test Mesh.

Please let me know how that goes. I’ll be waiting for your response.

Best regards,

Jenny

[AnnaKi]

Hi Jenny,

we’ve tried that with your supportniver the phone. It didn’t work. Than we tried another test which didn’t work. Than google team said they have to do one more test and they will contact us after 24h. It has been 36hours now and we are waiting for reply.

I have better speed and connection from the router itself than from the nest so not happy with price £330 per set

[tajennifer]

Hi Annaki,
 
Thanks for your reply. I’m sorry to hear about the situation that you experienced contacting the support team by phone. I already checked this information with the proper team, and you already have a case and a replay via email on the email address that you provide when you contact us. Could you please check the email?
 
Let me know if you have it and if you have more questions. 
 
Regards,
Jenny