Google nest wifi

[Johnandrita]

A week ago a thunderstorm had the power off for a day.  When the power came back, the nest had severe connectivity issues, it worked sporadically but mostly not.  Did the usual, returned to factory setting, restarted system, all the usual.  Finally unplugged nest router and the 4 points and did a complete reinstall which went as it should although for some reason, couldn’t get 1 point to reinstall.  We’ll leave that for now as doesn’t appear to affect overall.  When we reinstalled the Google router, there was a prompt to assign a name , which we did - called it “router basement point”.  Our wifi name with our ISP ( Roger’s in Canada ) is ‘Johnandrita.  Now both names show up as available networks in the wifi menu and they both seem to work although access  seems to alternate between the two.  Do we delete one?  Which one?  Thanks

[Guarcax]

Hi @Johnandrita!

Thanks for posting in the community.
I’m sorry for all the inconveniences that you experienced after the thunderstorm. I can see that after all the installation, you have two different WiFi bands that you can use, and you want to disable one of them. No worries, help is here.

Internet providers usually provide a modem or gateway, which is a modem and router combo, that converts the signal that comes into your home internet connection. In many cases, the modem or gateway is set up to perform NAT. A double NAT happens if another router, for example a Nest Wifi router, is connected to the ISP modem or gateway. All this means is that data is going through a NAT process twice, which might cause a very small delay, of the order of milliseconds, to data getting in and out of your home.

If your ISP-provided router is combined with the ISP's modem in a single device, enable bridge mode on your modem/router combo to fix the Double NAT issue. When you enable bridge mode on your ISP router, it'll turn off its NAT and allow your Wi-Fi device to be the sole device that performs NAT.

1. Connect a computer directly to your ISP-provided router with an Ethernet cable.
2. Log in to your modem and router combo, then find its settings to enable bridge mode.
3. To access your router's settings, you might have to open an internet browser and enter your router's IP address in the address bar.
   

Steps will vary depending on the device. Many ISPs and manufacturers provide instructions on how to enable bridge mode. To learn how to turn on bridge mode, check your ISP's support website.

Please check the following articles for further information: Fix Double NAT when two routers run at the same time and Bridge mode.

Keep me posted.

Regards,

Daniel.