Google router

[Tommi-Jorgensen]

Hi there. 

Isn’t possible to setup GOOGLE WIFI (2ND GEN) without the mesh?

In my house I have wired Ethernet in all my rooms, so wanna have the google WiFi routers in serveral room. So all routers are single network. Room 1, room 2, basement, 1. Floor 

I have tried the mesh but speed is really bad

Best regards Tommi

in my house I have tried to set up google 

[David_K · Accepted solution]

If I understand correctly you're trying to hardwire your Wifi points together but it's not working?

Make sure you're following the guidance here:
Hardwire Wifi devices with Ethernet - Google Nest Help

To isolate the issue, I would set them all up normally without hardwiring them to begin with, all in the same room and check they all setup correctly. Once setup, turn them all off, hardwire them together, still in the same room and check again. If the issue doesn't occur, then perhaps you have an issue with one or more of the ethernet wires in your home?

[Tommi-Jorgensen]

Hi David,

I have also got one Google Wifi Nest Router where the qr code and serials are gone. The router have been placed at my job, and we have had a accident with our large format printer, so hole bottom was filled up with ink. But the router is still fine and startup with no problem. I have tried to insert the router with a ethernet cable to my computer and rund the code as told here:
https://support.google.com/googlenest/answer/9012064?hl=en#zippy=%2Cgoogle-wifi-point

But the "psk" is not present in the status. I have reset router, and it is flashing ligth blue.

Do you have any idea what to do then? I can see that a hardware id is shown up in the status.

All the best Tommi 

[David_K]

I believe I'm right in saying that's a known issue under certain conditions unfortunately.

I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

[Dan_A]

Hi Tommi,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet service provider (ISP)? Which Google/Nest router are we working with? Are those Nest Wifi's or Nest Wifi pro's? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Thanks for the help, David!

Best,

Dan

[Tommi-Jorgensen]

Hi Dan,

Thanks a lot for your answer. I will try your your suggest. I have answered your questions here marked in bold and italic

1. Are you using a modem/router combo from your Internet service provider (ISP)? Yes

2. Which Google/Nest router are we working with? Are those Nest Wifi's or Nest Wifi pro's? Google Mesh Router

3. What device are you using to set up your network (iOS or Android)? IOS

4. Do you have the Internet on your modem? Yes, but have a switch between modem and routers. ((Nokia Beacon WiFi 6).

I will try to do your suggest during the evening.

All the best //Tommi

[Dan_A]

Hello again,

We appreciate you taking the time to answer our questions. All that's left to do is try the steps above and see how it goes from there.

We look forward to your response.

Kind regards,

Dan

[Tommi-Jorgensen]

Thanks a lot for your help