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Google tv (Hisense U8H) Chromecast 4k and nest video doorbell can't connect to my nest wifi

Eduvalera
Community Member

After a blackout, google tv (Hisense U8H) Chromecast 4k and nest video doorbell can't connect to my nest wifi network. All other devices work fine. The weirdest part, Netflix does work on the Hisense TV, all the other streaming platforms say that there is not internet. Does anyone have an idea on a solution? I have tried: 

Reset wifi network

Reset each device

 

3 REPLIES 3

LovelyM
Community Specialist
Community Specialist

Hello Eduvalera,

Thanks for reaching out. I'm sorry for this experience. 

Please try changing your Wi-Fi password and see if that will re-establish connection with your Google TV and Nest Doorbell. Ensure that there are no special characters included in your new password. Here's the guide for more information. 

Hope this helps.

Best regards, 
Lovely

Dan_A
Community Specialist
Community Specialist

Hey there,

 

I wanted to follow up and see if you still needed help. Please let me know if you still have any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Kind regards,

Dan

Dan_A
Community Specialist
Community Specialist

Hello again,

 

We haven't heard from you in a while, so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan