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Google wifi decreased speeds when connected

Bananamah
Community Member

This is really disappointing seeing this problems looks like a product issue and they have not bothered to reply to a single message. I have seen people having the same issue that the speeds of their modem and google wifi has a significant difference by 50% when connected to google. Thats why I'm calling out google and rhose youtuber’s who reviewed the product that obviously has a serious flaw.  

4 REPLIES 4

Kkessler85
Community Member

See thread below...

Ongoing for well over a year. 1gb fiber internet here and wifi is completly unusable on my Nest wifi router. No support from Google after months and months. Good luck but seems we are all stuck with useless hardware with no support. 

 

https://www.googlenestcommunity.com/t5/Nest-Wifi/Google-Nest-WiFi-connectivity-issues/m-p/30434

Jeff
Community Specialist
Community Specialist

Hey, Bananamah.

Sorry about the speed issues you're seeing. I know it's frustrating when your network speeds don't match expectations. I do have a thing to test out real fast. Could you check to see if you have IPv6 enabled in the Home app under WiFi settings? If you do have it turned on, try disabling it and see how it impacts things. When you check, if it's already disabled, let me know and we can look at other factors. I look forward to hearing back from you.

Thanks.

Jeff
Community Specialist
Community Specialist

Hi, Bananamah.
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

- Jeff