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Google wifi goes offline after 30 minutes

andre34
Community Member

Hi, I setup a google wifi nest router and successfully connected devices. But the issue is, it goes offline after 30 minutes. and I have to do over again next day as the wifi is totally cannot be detected.  It happened trice. I wonder whether theres is a configuration required to avoid disconnection. I called ISP (starhub singapore) but insist on checking with the router provider.

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

When the problem appears, are you still connected to Wi-Fi but get no internet connection? Or can't you even connect to Wi-Fi?


I don't work for Google.

Jeff
Community Specialist
Community Specialist

Hi, andre34.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

Jeff
Community Specialist
Community Specialist

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks