I can not connect one of my Google wifi points. When I plug it in, it blinks blue very fast for about 1 minute and then Slowly blinks red/orange. I have tried to reset it by pushing down the button on the side of it. It blinks blue for 30 seconds and then goes back to red/orange. It never goes to solid blue. I can not reset it from the Google home app bc I have never been able to add this point.
Hi, Lgarciaaguzman and Turk.
Sorry for the connection issues you're having with your WiFi point. I know it's frustrating when part of your network won't work properly. This is actually an issue that others have been reporting and it's being looked at by internal teams. I do have a few troubleshooting steps you can take in the meantime, but I am still waiting back for an answer from our internal teams on a fix.
Give these a try and see if it clears up the issue for you.
Open the Google Home app.
Tap the WiFi icon.
Select Privacy settings.
Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON.
Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. To do this, I would recommend doing a power cycle on your network.
Disconnect the power adapter and the Ethernet cable from the Nest WiFi router.
Disconnect the power adapter from the Nest WiFi points.
Disconnect the power adapter from the modem. Allow all devices to stay disconnected from the power for 5 minutes.
Connect the power back to the modem only and wait for it to fully back up. All lights should be lit up before moving to the next step.
After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port).
Connect the power back to the Nest WiFi router and to the Nest WiFi points. Wait until they're all fully back on.
After trying these steps, see if setup will complete for you. If not, please let me know.