I bought the 3 pack in early 2022 and had no issues setting up and connecting all 3 to the home app. Fast forward 4 months and I start having issues like the mesh network disconnecting. Turns out my ISP modem needed replaced. Replaced it and started the process of resetting my google wifi router and points to connect to the new modem. All but 1 connected. The 1 puck will not stop rapidly flashing blue no matter what basic things I've tried. I go through the resetting process but no change, still rapidly flashing blue. I let it do that for 48 hours and no change. Is there anything more advanced that I need to do to fix it? My only option is to exchange it for an overpriced refurbished wifi router so I'd really like to fix this myself if possible.
Thanks in advance
Thanks for posting ― let's see what's happening.
A few questions:
This is definitely not the experience we want you to have. I understand your situation and that you'd like this to be resolved. We're here to help out. To help you troubleshoot, we'll need some answers to these questions:
We'll wait for your update.