Google wifi router pulsing red when used as a point on a google nest wifi mesh

[Anonymous]

Setup:

One old google wifi puck (AC-1304 made in china; software ver 14150.376.32)

A set of google wifi nest (router + point/speaker) (A4R-H2D made in china; software ver 14150.376.32)

Description:

So I created a new mesh network using a set of google wifi nest pucks. Then I added my old google wifi puck as an additional point.

I tried to add it via wireless but it says 'out of range' even if it's beside the nest router.

So i was able to add it via hardwire (ethernet) and test mesh is ok. Google wifi point pulses white color.

But when I tried to remove the ethernet cable, it pulses red. On the google home app, it stays connected for a few mins (even after a new test mesh) then gets disconnected then connected again after a do another mesh test after some time. This cycle continues everytime I test the mesh but the pulsing light stays red through out.

I tired power cycling.

It's good to note though that old google wifi puck was bought from a different supplier/store.

I tried using the old google wifi as a standalone router to prove that it's working fine and it is.

Any ideas?

[Anonymous]

Correction: the nest set was made in vietnam

[Anonymous]

Btw, I tried factory resetting the wifi point via home app and manually and the result is the same. I even tried resetting the whole network and re-creating the network all over again.

[LovelyM]

Hello jaipoy23,

Thanks for reaching out. We'd love to help.

Please tell me if you've tried using Google Wifi as the main point and Nest Wifi devices as your additional points. If not, go ahead and do so, then check if there's any problem with the network.

Looking forward to your response.

Cheers,
Lovely

[LovelyM]

Hi jaipoy23, 

Have you tried the troubleshooting steps that I suggested? Let me know if that did the trick or not, so we can try something else. 

Best,
Lovely

[Anonymous]

Hi LovelyM,

Thank you.

I'll definitely let you know once I try it, I'm just away from the house at the moment.

I was under the impression that you can't use the old wifi puck as the router if you have a wifi nest router or perhaps I read it somewhere.

In any case, I will try.

[LovelyM]

Hey there jaipoy23,

No biggie! I'll keep this thread open for three more days, so tell me if you still need more time.

You can interchange your Google Wifi point and Google Nest Wifi router and set up any of the two as the main point of your mesh system and the other as a point.

Cheers,
Lovely

[LovelyM]

Hello jaipoy23,

I want to ensure that everything is covered on your end. Please inform me if you still need a helping hand.

Thanks,
Lovely

[Anonymous]

Hi LovelyM, it works but I still would like to take advantage of the nest router's speed and would like to just use the old google wifi as a point. Thank you though! Cheers.

[LovelyM]

Hi jaipoy23,

I understand. If you are still having trouble adding your old Google Wifi point to your mesh network, you can set it up using an Ethernet cable connected to the main point and to the device. You can remove the cable once the unit is completely configured and then move it to the place where you want it to be.

Best,
Lovely

[LovelyM]

Hello again jaipoy23, 

Checking in should you have any concerns or questions you need help with. Please tell me so I can further look into it.

Kind regards,
Lovely

[LovelyM]

Hey there,

Due to inactivity, I'll go ahead and lock this thread in the next 24 hours. I'd be glad to help you further, so if you still need assistance, feel free to start a new thread.

Many thanks,
Lovely