Great to weak mesh connection

[MrTea123]

My three point google wifi mesh network is generally strong. The points connection is listed as “great” most of the time. However they occasionally drop to weak connection for no reason. This seems to happen mostly in the afternoons. I’ve tried moving the points but it doesn’t seem to make a difference. Are there any ways to work out what might be happening? 

[DaveCA]

Initially I thought it was our two Chromebooks and did a complete factory reset on one. Not that.

Nest WiFi Point continues to cause problems after 2 months of working with it. Connection is strong but devices can't load anything attached to it. Unplug it solves problem as we are running on mother ship WiFi. This is connected to a new fiber optic modem and has not had any issues.

I don't believe anything one does to reset WiFi network name, password will work based on other comments and my own experience. This is a Google Nest Hardware/Software issue and will not be fixed until Google does it.

Mesh Networks are not easy but I expected better from Google.

(Switched to iPhone several years ago because they make both HW&SW and own the issue until it's fixed, don't expect customers to sort out their issues.)

[LovelyM]

Hello everyone,

Thanks for posting — let's get this sorted.

A few questions: when did this issue start? Were there recent changes made? Are you using a modem-router combo? Is there a switch on your network?

Please go ahead and change your DNS servers to 8.8.8.8 on your primary servers and 8.8.4.4 on your secondary servers, respectively. Once done, perform a 2-minute power cycle by following this guide:

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Keep me posted.

Best,
Lovely

[LovelyM]

Hi folks,

Have you both tried the troubleshooting steps that I suggested above? Let me know if that did the trick or not, so we can try something else. 

Cheers,
Lovely

[LovelyM]

Hey there,

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Sincerely, 
Lovely