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H2D Google Router Dead

MickfromOZ
Community Member

I had a cyclone recently go through our area and it blew my Telstra modem. That has been replaced but my H2D is dead, no lights no ability to reset,Google home shows it as offline. I had  2 H2E's  meshed. Looks like modern Google routers do not back  network to old H2E system.  I can't seem to find anywhere to buy a replacement H2D, apart form Amazon USA although power connmection is different to Australia. Any ideas please

1 REPLY 1

cifuentesj
Community Specialist
Community Specialist

Hi @MickfromOZ 

 

I'm sorry to hear about the situation you're experiencing. To assist you better, you can get a hold of our support team by filling out this form, and they can take a deeper look at your specific situation.

 

Please make sure you leave your Community Thread and Community Username.

Once you've completed the form, please let me know. This will allow us to investigate the issue further and find a solution.

 

 

Best regards,

Jeremy