Having to restart network everyday

[RichJ]

Hi,

In the last couple of months I am having to restart the network from the app everyday.

My iPhone shows it is on WiFi but no data will load on any browser or app. If I restart the network from the Home app it then starts working again. 

Also, on my MacBook Air and iMac the WiFi will not connect at startup until I restart the device, then it is able to connect to the WiFi network and have internet connection.

Is there any reason why this has started happening?

+ For gaming, is it best to leave the DNS on Auto or use ISP?

Thank you

[EdwardT]

Hi RichJ,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Google Wifi. I'd love to know more about this and I have a few questions:

• Are you using a modem / router combo?
• What’s the color of the light on the parent point?
• Is this happening at a specific time?

Also, if you haven't yet, you could try the steps on this link to isolate the issue.

Looking forward to your response.

Thanks,

Edward

[RichJ]

Hi Edward,

I'm using an Openreach modem with the Nest WiFi.

The colour on the main one is a solid white light.

I think it happens at any time.

Thanks,

Rich

[EdwardT]

Hi RichJ,

Thanks for the response. Is it just a modem or does it also broadcast its own Wifi network? If it's broadcasting a network name, I would suggest enabling bridge mode on it. You can click on this link to learn more about this.

Thanks,

Edward

[RichJ]

Hi Edward,

It's only a modem.

Rich

[EdwardT]

Hi RichJ,

Thanks for the update. Were you able to enable the light of your Google Wifi? Does it change when the point goes out?

Thanks,

Edward

[RichJ]

The light stays white all the time.

[EdwardT]

Hi RichJ,

Thanks for the response. If you haven't yet, could you try resetting your Google Wifi back to factory defaults? You could use the same network name and password so your devices would automatically connect.

Thanks,

Edward

[EdwardT]

Hi RichJ,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi RichJ,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward

[RichJ]

Hi,

I will give that a go. Is the restore the only thing you think that might resolve the issue?

Thanks 

[EdwardT]

Hi RichJ,

Thanks for the response. Based on the troubleshooting steps that you've done, that's the next thing that we could try. Please let us know the results once you've had the chance to try it.

Thanks,

Edward

[EdwardT]

Hi RichJ,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[RichJ]

Hi,

I have now performed the factory reset. 

Thank you

[Jhonleanmel]

Hi RichJ,

Thanks for the update. How is your network doing?

Best,

Mel

[Jhonleanmel]

Hi RichJ,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hi RichJ

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

Mel

[RichJ]

Hi,

I still get my iMac not connecting on first boot but after a restart it then connects. I have set it a reserved ip address now to see of that helps.

Thanks

[Jhonleanmel]

Hi RichJ,

Thanks for the update. Have you had the same issue after reserving the IP address?

Thanks,

Mel

[Jake]

Hey RichJ,

I wanted to check in and see if you managed to see Mel's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel

[RichJ]

Hi,

It allowed me to reserve the ip correctly.

Thanks 

[Jhonleanmel]

Hi RichJ,

Awesome — glad to hear that and thanks for getting back to us. If you're still in need of any assistance, feel free to let us know.

Best,
Mel

[Jhonleanmel]

Hi RichJ,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel

[RichJ]

Hi Mel,

On my iMac yesterday it took quite a few.minutes of it being on before internet was working via WiFi. macOS showed the WiFi was online. Any ideas?

Thanks 

[Jhonleanmel]

Hi RichJ,

Thanks for getting back to us and sorry for the delay.

Make sure that your Mac OS is updated. Also, has it happened again?

Best,

Mel

[RichJ]

Hi Mel,

It is on the latest version. It happens each time I turn one of my macOS devices on. Is there any other setting I need to change for this?

Thanks 

[Jhonleanmel]

Hi RichJ,

Give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6.
5. Set a custom DNS at 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network.

Let us know how it goes.

Best,

Mel

[RichJ]

Hi Mel,

Thanks for that list. What is the reason behind number 3?

Thanks

[Jhonleanmel]

Hi RichJ,

Some devices do not support special characters for Wi-Fi connectivity which results in network issues for those devices.

Regards,

Mel

[RichJ]

Ok thank you 

[Jhonleanmel]

Hi RichJ,

You're welcome. Let us know if you need any help  we'd love to help.

Regards,

Mel

[Jhonleanmel]

Hi RichJ,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[RichJ]

Hi Mel,

I haven't managed to change the network name yet.

Thanks

[Jhonleanmel]

Hi RichJ,

You can follow this guide on how to change your network name: Change Wi-Fi network name

Keep us posted.

Best,

Mel

[Jhonleanmel]

Hey RichJ,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Mel

[JenniferV]

Hello RichJ,

We haven't heard from you in a while so we’ll be locking this thread if there’s no update within 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks for the help here, Edward, Jake, and Mel 

Regards,

Jennifer