Help! Google nest wifi plus ont

[Mejisan]

I have today connected my Google nest wifi router to my ont directly. I entered the pppoe settings and it worked, light solid white and Internet working fine. 

Then I plugged ethernet cable into the other socket on the Google nest router. And connected it to a multiport ethernet switch so I can connect all my wired ethernet devices to the Internet.

After a minute or so this seems to have somehow stopped the Google nest wifi router working.  The light is now pulsing yellow. What has happened and what can I do???

[Mejisan]

I have today connected my Google nest wifi router to my ont directly. I entered the pppoe settings and it worked, light solid white and Internet working fine. 

Then I plugged ethernet cable into the other socket on the Google nest router. And connected it to a multiport ethernet switch so I can connect all my wired ethernet devices to the Internet.

After a minute or so this seems to have somehow stopped the Google nest wifi router working.  The light is now pulsing yellow. What has happened and what can I do??

[Dan_A]

Hi Mejisan,
 

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet on your modem? What's the topology of your devices starting with your ISP modem?
 

You can do a sequential reboot of your entire network and see if that helps, or please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Also, you can give these steps a try:

1. If you're using a modem/router combo, set that to bridge mode to avoid double NAT issues.
2. Make sure that there is minimal to no interference (concrete, bulletproof glass, metal, mirror, etc.) and the points are no more than two rooms apart.
3. Remove any special characters in your network name and password.
4. Turn off IPv6:
   1. Open the Google Home app Google Home app.
   2. Tap the Wi-Fi coin  and then Settings.
   3. Scroll down and tap Advanced networking.
   4. Scroll down to IPv6.
   5. Toggle the switch off Toggle button off.
5. Change your DNS server into 8.8.8.8 on the primary and 8.8.4.4 on the secondary server. Hit the save/ floppy disk icon on the upper right.
6. Unplug the power from your Google Wifi devices for 2 minutes.
7. If the issue persists, try factory resetting your network. Take note that this will delete all network data.

You may skip any step that you’ve done already.

Let us know how it goes.

Best,

Dan

[Dan_A]

Hi Mejisan,

That certainly isn’t the experience we want you to have, and we apologize for the delay. A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? Which Google/Nest router are we working with? What device are you using to set up your network (iOS or Android)? Do you have the Internet from your modem?
 

You can do a sequential reboot of your entire network and see if that helps.

or

Please perform a 2-minute power cycle on your entire network to re-establish the connection on your connected devices. Here's how: 
 

1. Disconnect the power from the modem.
2. Disconnect the Ethernet cable and power cord from the parent point.
3. Disconnect the power cord from the child points.
4. Leave everything unplugged for 2 minutes.
5. Connect the power cord to the modem then to your router and points.

Since switch is involved, for correct operation, the Wifi router should either be plugged in between the modem and switch, or the point should be plugged in downstream of the Wifi router.

• (✓) Modem → Wifi router→ Switch → Point
• (✓) Modem → Switch → Wifi router → Point
   

For more information and troubleshooting steps, see this very helpful guide: Hardwire Nest Wifi Pro, Nest Wifi, or Google Wifi with Ethernet.

Keep us posted.

Best,

Dan