Have you followed the instructions to factory reset the point and start from scratch?
If you still can't connect it, reach out to Nest wifi support here: https://support.google.com/googlenest/gethelp
I just wanted to jump in real fast to see if you saw Juzdu's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
I just wanted to check in once more to see if you were still needing some help here. I would be happy to help out if you're needing support still. Let me know if there's anything I can do!
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.