Home App Speed Test vs 3rd party App

[Bigdawg23]

I have Spectrum 1GIG service.   Recently moved from their router to Google Wi-Fi.  Running Mesh test in Home app and Speed Test everything is great.   Speed from home app is 867-899 down and 36-42 up.  

Now if I use Speed Test Up, it’s 340-420 down and 15-20 up.    I tested with Android App, iOS, Windows 11.     All give similar slower speeds.   

I had connected my laptop to Ethernet port, with no change.   Speed is definitely down because when I have download files,  it’s right in the area where speed test app shows.  Devices when tested are within 2 feet of node. 

Any thoughts on why the difference?

[LovelyM]

Hello Bigdawg23,

Thanks for reaching out — let's get this sorted.

Make sure that you are using an undamaged Cat5e or Cat6 Ethernet cable that's securely plugged into your modem and Google Wifi to avoid dropped packets and slow speeds. You may also change the DNS servers and toggle off and on the Nest Wifi Cloud services. Here's how: open the Google Home app > Tap Wi-Fi > Settings > Choose privacy Settings > Turn off Nest Wifi cloud services and then on > Select Save.

If the issue persists, visit this article: Troubleshoot slow internet on Google Nest Wifi or Google Wifi.

Keep me posted.

Best, 
Lovely

[LovelyM]

Hi Bigdawg23,

Have you tried the troubleshooting steps that I suggested above? Let me know if that did the trick or not, so we can try something else. 

Cheers,
Lovely

[Bigdawg23]

Yes I have tried the steps with no luck.  Odd Home App shows fine speed.   Downloading anything reflects the 3rd party apps.

[LovelyM]

Hey Bigdawg23,

Please check if you're using a modem-router combo. If you are, enable bridge mode to avoid double NAT issues. You may also perform a factory reset on your entire network and let me know if there are any improvements in your network speed. 

Let me know how it goes.

Thanks, 
Lovely

[Bigdawg23]

Cable Modem is for internet and telephony.  The router was separate and unplugged. 

[LovelyM]

Hi Bigdawg23,

I want to check if you're still having issues. Please submit this form with all the information required so our senior specialist team can look more closely into your issue.

Regards,
Lovely

[Bigdawg23]

Yes,  it continues to be the same.   Just ran another test 3rd Party 434DN/37UP Google Home app 872DN/30UP.

if I remove the router and use Ethernet to my lap(yes it will always be faster) I get 954DN/40UP.

[LovelyM]

Hello Bigdawg23, 

I appreciate the update. Would you mind filling out this form so we can give you the right level of help? Let me know once you're done.

Sincerely, 
Lovely

[LovelyM]

Hi there,

We got your form! Thanks for getting it filled out. We'll get back to you via email, so please check your Inbox from time to time. 

Sincerely,
Lovely