Home App not showing wifi password

[RicardoAlmeida]

Hi everyone 

just recently I’ve started facing a weird issue.
My Home App simply stoped showing the wifi password or allowing to access settings.

I’ve already updated the app, reinstalled it, but still nothing.

Anyone else faced this issue? Have you been able to solve it?

thx!

[olavrb]

You're not the first with this issue. I recently escalated a thread about the same thing, follow progress there. 🙂

• https://www.googlenestcommunity.com/t5/Nest-Wifi/Home-App-not-showing-wifi-passwords/td-p/142031

[Jeff]

Hi, RicardoAlmeida.
I just wanted to jump in real fast to see if you saw olavrb's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[RicardoAlmeida]

Hi Jeff

unfortunately nothing changed. I’m still unable to see psw, share it,… I’m also not able to do a simple speed test.

The only thing I’ve not tested to try to solve this is to factory reset everything. 🙁

Thx 

[Jeff]

Sorry to hear that, RicardoAlmeida.

I'm going to have to consult with an internal team to see what more I can find out here. I'll report back when I learn more on this.

Thanks.

[Jeff]

Hi again, RicardoAlmeida.

I know it's been a while, but I wanted to check in here again. The Home app has seen an update since we were last looking at this and I'm curious if your issues remain or if it was resolved in the update. Let me know if you're still having the same problem.

Thanks.

[RicardoAlmeida]

Hi Jeff

yes! Solved now, not really sure exactly when. Current installed version is 2.53.103.

Sorry for not letting know that problem has been solved 😊

[Jeff]

Hi, all.
As we got our resolution here, I'm going to mark this one as resolved. Thanks to all who helped and contributed. If anyone has any other needs, please feel free to open up a new thread. I'm happy to hear all is well, RicardoAlmeida.
Thanks!