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Home Applicaiton not able to run a speedtest with the Nest Wifi Pro

Ke5wth
Community Member

I am unable to run Speedtest in the Home App. It always fails after trying upload part of the test. I can see that internally it is testing as i can see history. I have tried the CloudService trick and have rebooted everything. Please help as this is frustrating.

1 Recommended Answer

If the ATT "modem" has a wifi connection you can connect to you likely  will need to configure passthrough. 

This link below describes the process. you will reference the MAC address printed on the bottom of the google wifi point you plug into the modem.
I would advise skipping the disabling of the wifi for the att gateway until you are done setting up your google wifi. The first step is the most important.

I would also advise you startup the devices starting with the modem, this may seem dumb but it's important. 

https://www.devonstephens.com/how-to-enable-ip-passthrough-on-att-bgw320-505/


Best regards,
Apsilon
"I fight for the users"

View Recommended Answer in original post

5 REPLIES 5

Apsilon778
Community Member

This is interesting...are you connected to a modem or a internet gateway in bridge mode? 

Best regards,
Apsilon
"I fight for the users"

At&t fiber modem

If the ATT "modem" has a wifi connection you can connect to you likely  will need to configure passthrough. 

This link below describes the process. you will reference the MAC address printed on the bottom of the google wifi point you plug into the modem.
I would advise skipping the disabling of the wifi for the att gateway until you are done setting up your google wifi. The first step is the most important.

I would also advise you startup the devices starting with the modem, this may seem dumb but it's important. 

https://www.devonstephens.com/how-to-enable-ip-passthrough-on-att-bgw320-505/


Best regards,
Apsilon
"I fight for the users"

Ke5wth
Community Member

Thanks, that fixed the issue.

Happy to hear that, if you still run into issues report back here in detail. 

Best regards,
Apsilon
"I fight for the users"