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How do I change a former nest router to a point on another existing nest Wi-Fi network

cgb332rghs
Community Member

I mistakenly used the “set up a new router” option for a new Nest router rather than adding it as a new device to my current Nest Wi-Fi network. I did a factory reset on the new router. But it will not allow me to add it as an access point because it is still recognized as a router from the original setup. How do I fix this?

4 REPLIES 4

olavrb
Platinum Product Expert
Platinum Product Expert

Are you using it as a wireless mesh point, or with ethernet cable? If ethernet cable, make sure to connect the cable behind the primary/ master puck.


I don't work for Google.

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

@olavrb, thanks for the help!

 

@cgb332rghs, how's it going with your Google Wi-Fi? Still need our help?

 

Thanks,

Edward

 

EdwardT
Community Specialist
Community Specialist

Hi cgb332rghs,

 

It's me again, I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

 

EdwardT
Community Specialist
Community Specialist

Hi cgb332rghs,

 

Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Thanks,

Edward