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How to confirm the secondary Google Nest WiFi router is wired to the primary, not wireless?

xnervwang
Community Member

I'm trying to give a clear description of my issue:

1. My Google Nest WiFi router is placed on the 1st floor. There is switch connected to the LAN port of this router.

2. I live on the 2nd floor.

3. There is a Nest point on the 2nd floor.

4. When I'm on the 1st floor, the network speed test of my phone shows that download speed is 800mbps.

5. When I'm on the 2nd floor, it's 150mbps.

6. So I bought another Google Nest WiFi router, use a cable to connect the WAN port of this secondary router to the switch of the primary Nest router. This secondary router is on the 2nd floor.

7. On my phone Google Home app, I chose to add a new "Nest point". The secondary Google router can be added as a point successfully.

8. But the speed test on the 2nd floor is still around 150mbps.

 

So my question is, if there is a way to verify that if the secondary router is really connected to the primary router by Ethernet cable, or it's just wireless connected to the primary router? At least from the speed test, it looks like wireless.

11 REPLIES 11

olavrb
Platinum Product Expert
Platinum Product Expert

Go to the point in question in the Google Home app, then tap the settings icon. There it will say "connection type" wireless or wired.

What exact switch do you have? If smart/managed, see:

https://www.reddit.com/r/GoogleWiFi/comments/qpurq8
https://www.reddit.com/r/GoogleWiFi/comments/ghkqnz/comment/fq9uwnx/


I don't work for Google.

xnervwang
Community Member

Hi olavrb, thank you so much for your reply! I checked the app, the connection type is wireless. The switch is "allied telesis switch gs910/5". The manual says it is an unmanaged switch. I have not found that it supports STP, but it has a feature called loop prevention. I confirmed that this feature is off (there is a physical switch on the panel to disable this feature).

https://www.alliedtelesis.com/sites/default/files/documents/installation-guides/gs910_ig_revc_002143...

olavrb
Platinum Product Expert
Platinum Product Expert

Alright. Have you wired it like following diagram shows?

If you've wired it correctly as well, I'd buy a true unmanaged non-fancy switch just to test. Like my go-to; Netgear GS105. Or TP-Link TS-SG105. Return it if it does not work.


I don't work for Google.

xnervwang
Community Member

I think so. There is no modem in my case. My network provider is ZiplyFiber. There is a RJ45 interface on the wall, which comes from the ONT device directly. I just connected the WAN port of my primary Nest router to the RJ45 interface. Then connected the switch to the LAN port of the primary Nest router. Then connected the WAN port of the secondary Nest router to the switch.

olavrb
Platinum Product Expert
Platinum Product Expert

Sounds correct. Then I'd try a different switch. If STP / loop prevention was enabled previously, try to power cycle Nest Wifi units and the switch, and wait some hours to see if the wired backhaul is detected.

You could also try to daisy chain the Nest Wifi units, as in don't have a switch between them. Like the 2nd diagram in the link I posted shows. Just to see if that works.


I don't work for Google.

AbigailF
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @olavrb.
@xnervwang, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Abi

@AbigailF Thank you! I haven't got a chance to verify yet. Other people in the house are sharing the same network so I need to wait for a chance to do the test. I will keep updating my finding.

@AbigailF @olavrb Just let you know, my issue has been solved. But the root cause is still unclear. I tried several switches, including some very simple and cheap unmanaged switch which definitely doesn't support any advanced feature, but the Home app still shows wireless connection type. Finally I have to connect the secondary router WAN to the primary router LAN directly. Then it shows wired.

AbigailF
Community Specialist
Community Specialist

Hi xnervwang,

Apologies for the late reply. I’m happy to hear that it’s all better now. It’s possible that it has something to do with the cable you’re currently using. Try using a different one and make sure that it’s a CAT5E or CAT6 Ethernet cable. Connect the first end to the LAN port of the main router and the other end to the WAN port of the point then check if it improves.

I also suggest that you send feedback by following this link. Let me know if you have other questions or concerns. 


Regards,
Abi

EmersonB
Community Specialist
Community Specialist

Hi everyone,

 

@xnervwang I'm dropping by to ensure that everything is covered here. I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.
 

I appreciate the help, Abi and olavrb.

 

Thanks,

Emerson

EmersonB
Community Specialist
Community Specialist

Hello xnervwang,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.

Best,
Emerson