How to connect Google nest router to vodafone gigabit modem

[CQu1nn]

Hi, not a technical expert so hoping I can get advice here. Just took delivery of Google WiFi nest router and point. Looking to set up a mesh system. When I disconnect the vodafone router from the modem and connect the nest router I’m unable to connect to WiFi.

do I need to change the settings on the modem? Model is SHG3000. Any advice would be fantastic. Thanks in advance 🤞

[ScampMichael]

Are you using the Google home app to set up the router? If not, you need to download it and then click on the plus sign to add new device and follow the instructions from there.

[CQu1nn]

Yes using the home app. Getting so far then problem connecting and kicks me out.  Once I disconnect current router from the WAN port and plug in the google nest router I've no internet and internet light flashing on the modem

[ScampMichael]

I am no expert but I understand that Bluetooth is used to set up therefore you do not need Wi-Fi for setup. Plug in the nest router to power and the modem wait a few minutes and then hit the plus sign on your Google home app and then plus to add device, assign it to a home, and see if Google home will then search and find the device and allow you to set it up from there.

[CQu1nn]

I'm getting so far on the instal using google home app then getting error saying problem connecting please check if you're online

[ScampMichael]

I ran into the same problem but I clicked on through as if that message was not there and things seem to function as they were supposed to.

[CQu1nn]

Unfortunately its not letting me progress. Saying the modem isnt giving your device an internet connection ....

[EdwardT]

Hi folks,

@ScampMichael, thanks for the help!

@CQu1nn, I'm sorry to hear that you're having an issue with setting up your Google Nest WiFi. The message that you're getting means that your Google Nest WiFi point is not detecting internet connection from the modem. I'd love to know more about this, and I have a few questions:

• What is the light status of your Google Nest WiFi point?
• What port did you plug in the ethernet cable?

Also, could you try connecting a computer directly to the modem to check if it has internet connection?

Looking forward to your response.

Thanks,

Edward

[raulferra]

Hi Edward,

I'm experimenting the same problem. Light is blinking in white, google home app say that the device doesn't have Internet connection, cable is connected to the router and in the "world globe" port in the Google Nest.

Help me please.

[Jhonleanmel]

Hi raulferra,

Thanks for posting ― let's get this sorted out.

A few questions: are you using a modem/router combo from your Internet Service Provider (ISP)? What device are you using to set up your network (iOS or Android)? Are you setting up Google Wifi or Google Nest WIfi? Also, do you have Internet from your modem?

Give these steps a try:
 

1. Inspect the bottom of your main point for the setup network and setup code.
2. Go to your phone's settings, then WiFi. Then check if that same setup network will appear as one of the available WiFi networks your phone can connect to.
3. If already connected, I need you to forget that network and reconnect back.
4. If not yet, I need you to connect to it and use the setup code as the password.
5. Turn off your cellular data and make sure that your Bluetooth and location services are on. Then check if you can still access the Internet while only connected to the setup network.
6. Reinstall your Google Home app.
7. Attempt setup.
8. Try another phone.
9. If the issue persists, factory reset your device.

Let us know how it goes.

Best,

Mel

[Jhonleanmel]

Hey raulferra,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,
Mel

[Jhonleanmel]

Hi raulferra,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

[raulferra]

Hi Mel,

I made another thing to fix the problem. I saw that the ISP router wasn't assign an IP to my Google WiFi Router, because I connected a laptop on the other NIC of the Google Router and my laptop had internet and worked fine: browser navigation, etc. So the Google Router was acting as a Hub, letting the network pass through itself but not giving access by its normal way (WiFi network generated). So I entered in the ISP router config and searching how to assign an IP manually to the Google Router, I found the option and set the configuration, then restarted that router and the magic happened.

Thank you for your suggestions!

Raul

[Jhonleanmel]

Hi raulferra,

Awesome — glad to hear that your issue is fixed. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.

Best, 
Mel

[Jhonleanmel]

Hi raulferra,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,
Mel

[Jeff]

Hi, CQu1nn.
I just wanted to jump in real fast to see if you saw Edward's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.
Thanks.

[Jeff]

Hi, everyone.
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks.

[Jeff]

Hi, everyone.
As we haven't had any activity here recently I'm going to go ahead and close the thread. If you have more to add, feel free to start a new discussion.
Thanks

[ScampMichael]

I'm sorry that I have nothing more to offer. I usually take a break, bang my head against the wall, try again taking it slow and easy. Best of luck.