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How to locate or disable stolen Wi-Fi point

Trshome
Community Member

One of our Wi-Fi points was stolen from our garage, but it is still showing up on my app with a good signal. Does this mean a close neighbor is using it on our mesh? Is there a way to trace its location? How do I completely disable the point or at least get it off my Wi-Fi? I would like to make it inoperable for the thief if possible

5 REPLIES 5

MrMillyMike
Community Member

It would take some work but you could move your phone around your home/property, turning off wifi and then turning back on, so that you're connected to the closest point. Then you use the app to see which point youre connected to. Repeat until you figure out which direction it is.

Spaghetti69
Community Member

Downloaded a wifi analyzer and start walking around. Closer to a point you get the higher the signal will be. If you have high signal at your neighbors house that's where it is.

AbigailF
Community Specialist
Community Specialist

Hey folks,

@MrMillyMike and Spaghetti69, appreciate your helpful responses.

@Trshome, I’m sorry to hear your Google Wifi point got stolen. We don’t have a way to trace its location but you can remove it from your network. Here’s how:

Open the Google Home app.

Touch and hold your device's tile.
At the top right corner, tap Settings > Factory reset Wifi point > Factory reset.

Let me know how it goes.

Best,

Abi

AbigailF
Community Specialist
Community Specialist

Hi everyone,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions ― we'd love to help.

Cheers,
Abi

AbigailF
Community Specialist
Community Specialist

Hey folks,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Regards,
Abi