Hub keeps disconnecting

[Teamromero]

I have a hib downstairs that disconnects from the mesh and reconnects. I don't understand why this is happening. Anyone have a similar issue?  I'm very tech savvy but can't seem to figure this one out!

[jenniffert]

Hi @Teamromero,

Thanks for reaching out here in the community! I understand that you're experiencing difficulties with your downstairs hub, which is disconnecting and reconnecting from the mesh network. No worries, I'd be happy to assist you with this!

To better investigate the inconvenience, I'd like to ask the following:

• What is the specific model of your hub device?
• When did the issue first occur?
• Did you see any error message or code on your hub's screen when it disconnected from the mesh network?
• What is the make and model of your router?
• Are other devices (phone, tablet, desktop, or laptop) experiencing the same inconvenience with the mesh network?
• Did you make any changes on the mesh network?
• Have you tried any troubleshooting steps so far?

Keep me posted and feel free to share any additional information that will be helpful.

Best regards,

Jenniffer

[Bamo2681]

Yes! Mine is doing the same constantly! So frustrating!

[jenniffert]

Hi @Bamo2681,

Thanks for reaching out here in the community! I understand you're also having trouble with the hub disconnecting from the mesh network. I know how frustrating this can be. No worries, I'd be happy to help!

To better investigate this inconvenience and provide you with accurate information, could you please provide the information requested above? This will help move the case forward.

Keep me posted.

Best regards,

Jenniffer