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Help

Hub keeps disconnecting

Teamromero
Community Member

Saturday

I have a hib downstairs that disconnects from the mesh and reconnects. I don't understand why this is happening. Anyone have a similar issue?  I'm very tech savvy but can't seem to figure this one out!

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1 REPLY 1

jenniffert
Community Specialist
Community Specialist

9 hours ago

Hi @Teamromero,

 

Thanks for reaching out here in the community! I understand that you're experiencing difficulties with your downstairs hub, which is disconnecting and reconnecting from the mesh network. No worries, I'd be happy to assist you with this!

To better investigate the inconvenience, I'd like to ask the following:

  • What is the specific model of your hub device?
  • When did the issue first occur?
  • Did you see any error message or code on your hub's screen when it disconnected from the mesh network?
  • What is the make and model of your router?
  • Are other devices (phone, tablet, desktop, or laptop) experiencing the same inconvenience with the mesh network?
  • Did you make any changes on the mesh network?
  • Have you tried any troubleshooting steps so far?

Keep me posted and feel free to share any additional information that will be helpful.

 

Best regards,

Jenniffer

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