09-27-2022 01:39 PM
I have done the following to troubleshoot:
I did a factory reset to the router
I pulled the Ethernet cables from the router and modem and replugged them in.
I cancelled out the Google home page and reinstalled it.
I am using Cox cable and they assure me it’s a strong signal.
I’m using an Arris 6190 modem
09-27-2022 11:13 PM - edited 09-27-2022 11:25 PM
I have a similar issue. My router was working fine for 2 years, then stopped working.
i am able to connect to the router through the Home App, add the network name and password, add the device to a room. Click next. The device searches for updates and fails to connect to the internet.
I did the following with no success.
10-01-2022 10:18 AM
Thanks for posting ― let's sort this out.
Give these steps a try:
Let us know how it goes.
10-04-2022 10:22 AM
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
10-05-2022 10:36 AM
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.