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I never receive the links that Google says she sends

Joyful72
Community Member

Tried to sort this out before but with no success.  I ask Google questions and often she says she sends me links.  They NEVER come.  I have checked my  account and it seems like the address is right.  How do I get this to work?  Thanks.

20 REPLIES 20

RXShorty
Gold Product Expert
Gold Product Expert

Hi @Joyful72 

Could you validate:

  • You are using the same Google account on both device (Nest Wifi/Smartphone).
  • Voice recognition is enabled for that same account.
  • You are allowing notifications on your smartphone .

Hope this helps. 🙂

 

I replied by email but got an error message  😞  Yes I believe everything is the same account.  However I'm not sure exactly how to check what notifications options should be selected?  What app would that be, just Google Assistant?

bananaslug79
Community Member

To add to @RXShorty, I believe these links would be the Google Home app on the feed (second icon on the bottom). They don't get sent to you by email, e.g.

Ok that's where I've been looking!  I am on Google Home app and am not sure which icon you're referring to?  Not sure how to include a screen shot from my phone, onto the computer.  Thanks.

 

I'm not on my phone so I can't get a screenshot, but there are two icons in the Google Home app at the bottom. You want the one on the right (looks like a couple of pages in a stack) to see if the links are there in your feed.

Hi folks,

 

@bananaslug79 and @RXShorty, thanks for the help.

@Joyful72, could you confirm what link you're referring to?

 

Best,

Mel

Could you tell me where to find it in the Google Home app?  I see media, broadcast, routings, settings and where our 2 speakers are.  Where will I find it in that app?

Screenshot_20221026-092328.pngIf they are available, it'd be in your feed which is the second icon at the bottom. Hopefully you can see the screenshot

Hey folks, 

Thanks again for helping here, @bananaslug79
@Joyful72, I hope you've got the answer you're looking for. If you're still in need of any assistance, feel free to let us know. 

Best,
Mel

Hey everyone,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

Joyful72
Community Member

Can anyone else help?  If Google is not sending me email links then I have no idea where else to look for her replies!  Thanks.

 

Jhonleanmel
Community Specialist
Community Specialist

Hi Joyful72,

 

Could you clarify what email were you expecting?

 

Best,

Mel

Joyful72
Community Member

Where do I find the links if not in my email?

Jhonleanmel
Community Specialist
Community Specialist

Hi Joyful72,

 

Could you clarify what links you are expecting? Were you supposed to receive an email with links from Google Support?

 

Best,

Mel

Joyful72
Community Member

Where does Google send me the links if it is not to my email? I cannot find them anywhere. Please advise where to look. Thank you!

Jhonleanmel
Community Specialist
Community Specialist

Hi Joyful72,

 

To clarify, why are you expecting an email from Google? Are these emails supposed to be promotional emails or are they support emails?

 

Best,

Mel

Joyful72
Community Member

This seems to be a long running question lol  WHERE does Google send links when I have asked a question and she says she is sending me a link?  Where on earth am i supposed to find it??  If not email, ok, but where else on my phone do I find the links she sends?

Joyful72
Community Member

Hi I'm done for now, thanks  🙂

 

Jhonleanmel
Community Specialist
Community Specialist

Hi Joyful72,

 

Got it. Since you don't have any other questions or concerns, I'll be locking this thread now.

 

Cheers,

Mel