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Internet dropping outat the same time everyday

LeanneNP
Community Member

Hi,

I am new too Google Nest.  I have 3 extenders.  The main one is hardwired to the router.  I then have a cable from this Nest hub to a splitter, with 2 cables.  One connects my printer, the other connects my laptop.

 

One of the other nest hubs, is used wirelessly and is connected to another router - this router then has cables to 2 printers and 3 other laptops.

The third nest hub is purely wireless and is used as an extender only.

It is working so well, but at 3pm everyday, it is dropping out for 5 minutes or so.

Is there a setting that I need to change - do you think it is the hubs resetting - any advice or suggestions would be greatly appreciated.

Thank you Leanne

2 REPLIES 2

PatrickP_Viking
Gold Product Expert
Gold Product Expert

Hey @LeanneNP .

It appears that the issue for the drops is due to Double NAT. The two routers are trying to both handle the same traffic and will result in drops and/or major performance issues. I suspect the timing isn't the devices dropping connections but the ISP trying to resolve the Double NAT issues by resetting the connection. The below articles should assist you with resolving the Double NAT issue:

Fix Double NAT when two routers run at the same time 

Let me know if this resolves your issue or if you need further assistance.

BLewis
Community Member

Well, as the problem is predictable at a specific time everyday, I would suspect your location / environment and something that happens at that time.

As a Network / System Admin, I had a similar situation in an old school one -- everyday at 3pm the Head of School would lose all Wi-Fi accesss.  I looked at everything I could imagine that might be a problem, even though nothing suggested any connection to the repeatable time of the issue.

Finally I went and simply sat outside her office and waited for 3pm, and then it was obvious -- at that time of day, school was generally dismissed ... so the administration building would fill with parents and students with various requests, etc.  On the list of most common Wi-Fi radio interference is ... the human body.  This coupled with a poorly installed access point resulted in a predictable interruption to the Head of School's Wi-Fi access.

A very common practice in home or consumer environments (apparently even in old schools too), is to place the Wi-Fi access points (and routers) at convenient locations, often on furniture 2'-4' in height.  This means that anyone walking by causes radio interference, to some degree.  In the school situation, I simply mounted the access point on the ceiling (where it should've been initially), and the problem resolved.

So, are your access points as high as they might be to avoid human interference?