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Issues adding a second wifi pro router

dish2000
Community Member

I'm about to return my 2 Google Pro Wifi routers because i just can't make them talk to eachother.  First on working fine but then when i try to add the 2nd... I keep getting error messages. 

Things i've tried (based on reading other discussions)

  • Factory reset of 2nd router / point  (held it until it flashed yellow)
  • Redownloaded Google Home app
  • Tried on iPad vs iPhone
  • Put the devices right next to eachother during setup

I had a previous generation and it was EASY to add a point - what am i missing?

 

1 REPLY 1

illashiza12
Community Member

Ensure both routers are on the same network during setup and try restarting your modem before adding the second router. If issues persist, contact Google support for further troubleshooting assistance.