Issues with internet using a Mac and a Nest system (cannot log in to Microsoft apps or App store)

[rgaila]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster:Erin Loh 

We recently installed a Nest system to enhance wifi across the house. Since doing so, my MacBook won't connect to the apple App store, I can't update Zoom, I can't log in to Microsoft apps (or sync - eg my OneNote files won't sync, can't access Microsoft Teams), I can't update Microsoft apps. But, internet works fine in other ways (can make Zoom calls, stream TV, search web, etc). 

If I hotspot to my mobile, all the problems disappear. What do I need to do to make everything work through the nest?

[rgaila]

Hey there Erin Loh, 

Sorry for the late response, but I wanted to hop in here to help you. I understand that wifi issues can be confusing, but I'm happy to look into this for you. 

Since you have tried using a hotspot and that works, but while using the Nest wifi, Zoom and other things seem to work, it points to the issue being within the computer. I would suggest doing a factory reset on the computer or the Nest devices/network to see if that fixes the issue. 

Please let me know if you have any further questions or concerns. 

-From Garrett DS, Community Specialist.