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Issues with using zoom & Microsoft teams

Cozzy
Community Member

I have a nest router & 3 points, normal connectivity is ok but it only allows very poor connectivity with video conferencing on zoom or Microsoft teams. Any suggestions 

8 REPLIES 8

olavrb
Platinum Product Expert
Platinum Product Expert

How fast internet speeds do you have through your ISP?

What speed does Google Home show on the daily automatic speed test?

  • Google Home app -> Wi-Fi -> Network

What device(s) are you using Zoom and Teams with? Do they support Wifi 5/ 802.11ac and 5ghz?


I don't work for Google. I'm here to help and learn more.

rexi98
Community Member

Hi Cozzy

I have been having the same issue for a couple of years. The only workaround I've had is to go in and "Prioritize" the device i'm using. 

Well that worked up until today. Now that doesn't work any more and it's worse than ever.

Google doesn't seem to care. It's been well documented online and no fix has been made.

Apparently going into the App > Wifi > Settings > Preferred Activities and then either ticking or unticking the Video conferencing box has helped some users. This has done nothing for me at all and issue remains worse than ever.

 

Attn Google - any other ways to rectify this issue?

 

Thanks

Scott

olavrb
Platinum Product Expert
Platinum Product Expert

I use Teams every work day from home with no problems, for years now. Wirelessly even. I got fiber 1000/1000mbps into the master puck. I've disabled all preferred activities, and never set a priority device.

What speeds do you have, and what kind of internet connection? Fiber, coax etc.

What results do you get on Speedtest.net in regards to speed, ping and jitter?

What does the Microsoft 35æ65 connection test say?


I don't work for Google. I'm here to help and learn more.

EdwardT
Community Specialist
Community Specialist

Hi folks, 

 

@olavrb, thanks for the help!

 

@rexi98 and Cozzy, how's it going with your Google Wifi? Still need our help?

 

Thanks,

Edward

rexi98
Community Member

Hi EdwardT - thanks for the follow up. It's been pretty tempramental hyowever i've found a fix by following these steps:

 

- Preferred activities OFF (Wifi > Settings > Preferred activities > Both unticked) <--- why off? no idea.

- NO Prioritized devices on network

- Restart Wifi network from app (Wifi > Settings > scroll to bottom)

- Power off restart Modem and all Google Nest units - power back on 1 by 1 starting with Modem, Primary Wifi unit, the additionals

- Restart computer

 

Zoom is now working fine on the G Wifi units. 

 

Thanks

EdwardT
Community Specialist
Community Specialist

Hi rexi98,

 

Thanks for the update. Please observe it for now and let us know if the issue reoccurs again so we can investigate further.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi rexi98,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi rexi98,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward