Latest update 14150.883.859/1.56.514310 broke my mesh network

[vaithia]

I’ve narrowed the problem to one of the WiFi points updating to the newer version (1.56.514310) but my other WiFi point still stuck in the older well known version (1.56.463275). If I disconnected the WiFi point still stuck in the older version, that prevented the flapping but this means I’m not getting WiFi signals in portions of my home dependent on that WiFi point (which is kind of the main reason why I even bought a mesh system).

i feel once both the WiFi points get updated to the newer version (1.56.514310) this problem will be solved but I’m not sure how to force the update. I brought the WiFi point with older version right next to the router and restarted it a few times and even tried a factory reset but none of those steps is forcing an upgrade

[Drock619]

I am having the same problem.  I tried all the things that have been suggested, and I think it is just a mismatch issue.  Is there a fix coming?

[vaithia]

I was able to get my WiFi point to the latest version by keeping that point plugged in right next to the router for a couple of days. Unfortunately though, all the devices being on latest version didn't really fix the problem. Looks like this update is fundamentally broken. My WiFi points are spending at least few hours each day having those dreaded blinking orange rings with no connection to internet. When you sit right next to the router without the effect of the WiFi points, the internet is better so I've been working without my monitors on my laptop from next to the router last couple of days 😞

[KevinGR]

Hi @vaithia,

Thank you for contacting the community. I am sorry to hear about the connectivity issues you’ve experienced following the recent software updates. I understand that after updating your mesh points, the system is displaying orange rings and failing to connect to the internet. I appreciate the troubleshooting you’ve already done, including rebooting the hardware and performing a factory reset. I'm happy to assist you in resolving this.

@Drock619, thank you for jumping in.

To further investigate and resolve this matter, please provide the following information:

• Please ensure the power and Ethernet cables are securely connected and not damaged.
• Double-check that the cables between your modem and the primary point are properly seated.
• Who is your current Internet Service Provider (ISP)?
• Could you confirm the exact model of your devices? This article may help you identify them: What Google Nest Wifi device do I have?

I look forward to your reply.

Best regards,

Kevin.

[vaithia]

1. Ethernet cables between router and modem are connected and fine. As I wrote in my latest update "When you sit right next to the router without the effect of the WiFi points, the internet is better"

2. My ISP is AT&T Fiber

3. I have the Nest Wifi router and Wifi points (Model H2D/H2E)

@Drock619 

I have tried a factory reset several times and it acts like it is going to work up until the "final bits" then it times out or says it failed.

==> I figured how to solve this problem thanks to this comment from someone else who faced a similar issue:

"The reason that the error causes is due to the bug resulted from multiple devices (I have a lot of smart devices, not sure if you’re same as me) connecting to the Google Mesh Router.

What I did is to change wifi name to a “temporary” wifi name. Now all my smart devices is not connecting to the router so the router can function normally to add the point.

Then you should be able to set it up like new without any issue. Once all points has setup and ready to go, change wifi name back to the one you normally use. All the smart devices now connect back to the router. Done!"

[vaithia]

But be warned - Factory reset is not going to help. The mesh connections are broken after the latest update. The sooner Google will acknowledge and fix that rather than sending us on wild goose chase about connected cables, the better it will be for its customers

[Drock619]

The cables are fine.  The devices are Nest Wifi Router and Point that came together as a set.   My ISP is Verizon.  I have tried a factory reset several times and it acts like it is going to work up until the "final bits" then it times out or says it failed.

[iwasnamedjade]

Exact same issue here. Quit telling us to do basic trouble shooting when the update is the clear issue. My network was stable as can be until this newest firmware and now my whole house has issues. If this isn't fixed I will be buying another product 

[vaithia]

Ended up getting another product and using my WiFi points as smart speaker. I'm not sure if they stopped caring about customers or if they deliberately reduced the range of their WiFi mesh to sell more WiFi points, regardless their silence is deafening and their refusal to even acknowledge an issue is frustrating!

[BrianGS]

Hi @vaithia,

Thanks for your response. I’m happy to hear that the issue was resolved by trying steps from a comment by another person who faced a similar problem.

@Drock619, thanks for this information. To further assist you, can you help us by trying to change the DNS to the one from your internet service provider? To confirm what your Internet Service Provider's DNS is, please contact them, and they will provide it to you. To change it on your Nest Wifi, please follow the steps that you will find in this helpful article: Change your DNS server.

I look forward to your response.

Best regards,

Brian