Linking to a smart device

[unostacy]

So I have a mesh system with both the first gen Google wifi and a nest I just got today. I don't think I'm having a hardware issue.. 

I'm trying to link my front door locks and hub to Google home. The service I'm trying to link to is scienersmart but when I go to put username and password, no matter what I do the password automatically populate in addition to what I put in there. I have no problem logging in thru my chrome browser or thru Google search.

Please help? 

John

[virnab]

Hi unostacy,

Thanks for reaching out to our community.

I’m sorry to hear that you can’t link your front door locks to your Google Home using the Scienersmart app. I understand that you are having trouble entering the username and password because it automatically populates in addition to what you type in. No worries; it is my pleasure to help you resolve this inconvenience.

Before we get started with further troubleshooting, let me ask you some important questions:

• What is the make and model of your front door lock?
• Is the Google Home app up-to-date?
• Have you tried to remove and reinstall the Scienersmart app?
• Could you please check on your mobile device to see whether the "autocomplete" feature is active for your WiFi password?

Thank you for your kind attention, I will be looking forward to your response.

Best regards,

Virna