12-30-2024 04:12 PM
I am trying to troubleshoot an issue with connectivity on my network, and want to review logs for errors. Unfortunately, the default answer of REBOOT THE NETWORK doesn't work. It appears that Google Nest Wifi Pro lacks tools that even the cheapest of network applianaces like Netgear and Linksys provided.
How do I get to my local logs?
12-31-2024 08:04 AM
Well, last night I spent about an hour with customer support, who had the answer, "Did you factory reset the Nest WiFi Pro device(s)?". They then wanted me to delete the HOUSE and choose a different network name. Well, with over 70 Nest, WeMo, KASA, and other IoT devices, I was not interested in spending the next three days reconfiguring everything.
I did the factory reset on the Nest WiFi Pro devices, but used the same SSID name, and password. The network seems a little more stable, but all the Newst WiFi Pro devices are all blinking YELLOW, which denotes a network error. I cannot figure that part out, and I am not interested in building out a new network with my existing devices. I really think that the helpdesk team needs to find a better answer than "wipe is all out and start all over with new information everywhere..."
01-02-2025 09:03 PM
Hi @Paddy2me!
Thanks for reaching out to the community. I am sorry that your local information and logging appears to be missing from the product line, but no need to worry; help is here. We appreciate all of your previous troubleshooting efforts. In this situation, you have already contacted us via call. Before I continue, I need the case number of your previous interaction.
I'll be waiting for your response; any additional details you can provide will be helpful.
Best regards,
Jeremy.