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Location not working on Google Home - apps like MLB that require it not working

Community Member

This just happened today.  My Google Home is broadcasting good internet speed and usable on multiple devices, as long as the app using the internet doesn't need to know my location.  Youtube, etc. all work fine.

However MLB, Hulu Live, Disney+, all fail to play anything that has to ping my location.  Hulu will play DVR recordings, and MLB will play condensed games.  But anything that is "Live" and pings my location, fails.

The same service errors happen on multiple devices (Fire Cube, Apple TV, laptop).

Nothing has moved.  Google Home and all devices are in the same location they were yesterday.

The connection is wired like this:

Xfinity X1:
Ethernet cable to Google Home hub
Ethernet cable to my main home work computer

One potential culprit is I installed TotalAV (antivirus) software on my main computer yesterday.  I'm not sure if this somehow turned off location services used by Google Home.  I haven't been able to get this sorted yet.


Community Specialist
Community Specialist

Hello DLF,

Thanks for posting and my apologies for the late response. I'm sorry to hear about your issue. You mentioned that you installed TotalAV. Could you try uninstalling it then restart your network and see if there will be any changes? I'd like to isolate the issue first.


Community Specialist
Community Specialist

Hi DLF, 

I know it has been a while, but I wanted to ensure that everything is covered on your end. Please inform me if you still need a helping hand.


Community Specialist
Community Specialist

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.